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  4. I visited a just-reopened American Airlines lounge and found it impeccably clean but stripped of most of its luxuries – see inside

I visited a just-reopened American Airlines lounge and found it impeccably clean but stripped of most of its luxuries – see inside

Thomas Pallini   

I visited a just-reopened American Airlines lounge and found it impeccably clean but stripped of most of its luxuries – see inside
Inside the American Airlines Admirals Club at New York's John F. Kennedy International Airport.Thomas Pallini/Business Insider
  • American Airlines just reopened its Admirals Club at New York's John F. Kennedy International Airport as local restrictions ease and more premium flyers return to the skies.
  • Lounging during the pandemic has largely moved away from extravagances and more towards providing a quiet, clean place to wait before a flight.
  • Most of the food options are small bites but some luxuries do remain, however, including complimentary avocado toast and the lounge's fan-favorite soups.

American Airlines is reopening more of its Admirals Club lounges at airports across the country as localities ease indoor dining restrictions and more flyers return to the skies following a disappointing summer for the industry.

Locations at 16 US airports have opened their doors and more are ready to welcome passengers again as demand dictates. But flyers returning the premium lounges can expect a different experience than when they last visited.

New safety features have been implemented across the lounge from the check-in desk to the restroom door. These lounges are most often frequent by the airline's top customers – including business travelers – and American is desperate to get them back in the sky safely and with confidence.

The focus isn't so much on extravagances but giving visitors a quiet, serene place to relax before their flights, especially as tensions still run high among the traveling public. There's still a variety of complimentary snacks and beverages but not enough to draw people to the airport hours before their flight just to enjoy all that the lounge has to offer.

In New York, American is also doing the most it can while abiding with local restrictions that only just permitted indoor dining within city limits and allowed for the reopening of its Terminal 8 lounge.

Take a look inside the newly-reopened Admirals Club at JFK Airport.

American's top flyers – including certain elite status holders or those flying first class from New York to California or international destinations — can use the private Flagship First check-in area at Terminal 8.

American
Thomas Pallini/Business Insider

The walled-off check-in area offers privacy to the high-profile clientele that frequently utilizes the airline's ultra-premium cabin.

The walled-off check-in area offers privacy to the high-profile clientele that frequently utilizes the airline
American Airlines' first class check-in at JFK Airport.      Thomas Pallini/Business Insider

Plexiglass partitions help keep American employees separated from passengers when checking in and everybody is required to wear a mask.

Plexiglass partitions help keep American employees separated from passengers when checking in and everybody is required to wear a mask.
American Airlines' first class check-in at JFK Airport.      Thomas Pallini/Business Insider

After the security checkpoint, it's a short walk and elevator ride up to American's premium lounge, known as the Admirals Club, where plexiglass partitions have similarly been installed and agents are spaced across the row of five podiums.

After the security checkpoint, it
Thomas Pallini/Business Insider

Hand sanitizer stations are also more common than beverage stations as they've been scattered throughout the space, particularly at the entrance and near touchpoints like the food buffet.

Hand sanitizer stations are also more common than beverage stations as they
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

Upon arrival, visitors will notice that the lounge staff plays a more proactive role, escorting passengers into the lounge and advising a specific seating area to maintain distancing.

Upon arrival, visitors will notice that the lounge staff plays a more proactive role, escorting passengers into the lounge and advising a specific seating area to maintain distancing.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

American has consolidated all of its Terminal 8 lounge operations to this space, reserving the larger rooms for overflow.

American has consolidated all of its Terminal 8 lounge operations to this space, reserving the larger rooms for overflow.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

This lounge just recently reopened as New York City only permitted indoor dining on September 30.

This lounge just recently reopened as New York City only permitted indoor dining on September 30.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

A typically weekday morning would see this lounge filled with premium flyers heading to any one of American's top destinations including Los Angeles, San Francisco, Phoenix, Miami, but the reduced flying has meant fewer lounge patrons across all airlines.

A typically weekday morning would see this lounge filled with premium flyers heading to any one of American
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

There's only a handful of departures from the terminal for the day and few international departures as the world remains largely closed off to Americans.

There
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

A large banner outside the lounge details the changes that visitors can expect, including the face mask requirement, revised food, and beverage offering, and capacity limits.

A large banner outside the lounge details the changes that visitors can expect, including the face mask requirement, revised food, and beverage offering, and capacity limits.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

The maximum number of people that can be accommodated in the space is around 100 with a 50% capacity cap.

The maximum number of people that can be accommodated in the space is around 100 with a 50% capacity cap.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

But staff say that they don't often have to turn people away since the lounge is often quiet.

But staff say that they don
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

Social distancing reminders lead the way into the lounge, with cleaning staff almost always around to immediately clean any used areas, furthering the sense of safety.

Social distancing reminders lead the way into the lounge, with cleaning staff almost always around to immediately clean any used areas, furthering the sense of safety.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

The airline has scaled back on its offering but still offers a complimentary spread of food.

The airline has scaled back on its offering but still offers a complimentary spread of food.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

Most of the items come pre-packaged, including bagels...

Most of the items come pre-packaged, including bagels...
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

Hot and cold cereals...

Hot and cold cereals...
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

Yogurt...

Yogurt...
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

Muffins, hard-boiled eggs, and fruits. It's undoubtedly a reduced offering but might be the only choice for some flyers as the terminal's restaurants remain largely closed.

Muffins, hard-boiled eggs, and fruits. It
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

More fruit can also be found at the bar...

More fruit can also be found at the bar...
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

Along with snacks like Skittles and snack mix.

Along with snacks like Skittles and snack mix.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

The new flagship offering of the lounge, however, is the complimentary avocado toast station.

The new flagship offering of the lounge, however, is the complimentary avocado toast station.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

Crafted and served by lounge staff, the hearty snack comes with optional toppings including feta cheese, tomatoes, eggs, onions, meat, and hot sauce.

Crafted and served by lounge staff, the hearty snack comes with optional toppings including feta cheese, tomatoes, eggs, onions, meat, and hot sauce.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

Two of American's fan-favorite soups also on tap: french onion soup and broccoli cheddar soup.

Two of American
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

The soup pots are kept behind the bar for staff to serve, which American's lounge staff says helps keep the food stations clean.

The soup pots are kept behind the bar for staff to serve, which American
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

That's a common trend in the lounge as even the most minor spills can leave a poor impression while trying to portray a heightened sense of cleanliness.

That
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

Case in point, employees are expected to sanitize seating areas as soon as a passenger has finished using it.

Case in point, employees are expected to sanitize seating areas as soon as a passenger has finished using it.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

Even this normally self-serve water station is controlled by lounge staff.

Even this normally self-serve water station is controlled by lounge staff.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

The fewer shared touchpoints in the lounge, the better.

The fewer shared touchpoints in the lounge, the better.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

Extra precautions are also taken with the areas that can't be controlled by staff, such as these beverage machines.

Extra precautions are also taken with the areas that can
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

The coffee machine touchscreen has been coated with an antimicrobial that kills bacteria.

The coffee machine touchscreen has been coated with an antimicrobial that kills bacteria.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

And this soft beverage machine isn't really out of service but American doesn't want passengers to use it until a new mobile device connectivity function can be installed so users don't have to touch the screen.

And this soft beverage machine isn
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

That commitment to cleanliness shows with staff always around to sanitize and clean seating areas for the next guest to use.

That commitment to cleanliness shows with staff always around to sanitize and clean seating areas for the next guest to use.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

Elsewhere in the lounge, most seating areas are still open to the public.

Elsewhere in the lounge, most seating areas are still open to the public.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

Large tables aren't blocked off and all passengers can still use them as desired.

Large tables aren
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

On each table is also a QR code that passengers can scan to bring up the lounge's food and drink menu, an alternative to paper menus.

On each table is also a QR code that passengers can scan to bring up the lounge
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

The only off-limits room in the lounge is the kids room.

The only off-limits room in the lounge is the kids room.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

The high touchpoint room was viewed as a potential safety hazard and is now reserved for individual families traveling together at the discretion of the lounge staff, as was the case when a celebrity family recently visited the terminal.

The high touchpoint room was viewed as a potential safety hazard and is now reserved for individual families traveling together at the discretion of the lounge staff, as was the case when a celebrity family recently visited the terminal.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

Some seats in the lounge naturally lend themselves to social distancing and did so even before the pandemic, as people expect privacy in an exclusive lounge.

Some seats in the lounge naturally lend themselves to social distancing and did so even before the pandemic, as people expect privacy in an exclusive lounge.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

These high-wall seats that form a barrier between the user and the rest of the lounge.

These high-wall seats that form a barrier between the user and the rest of the lounge.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

And despite the natural barrier, every other seat is blocked off for an extra layer of protection.

And despite the natural barrier, every other seat is blocked off for an extra layer of protection.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

Lounge chairs along the window are somewhat spaced but every other seat is still blocked off as a precaution.

Lounge chairs along the window are somewhat spaced but every other seat is still blocked off as a precaution.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

And with great views of the tarmac, they're likely to fill up fast.

And with great views of the tarmac, they
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

For business travelers, the printer and complimentary WiFi are still fully functional.

For business travelers, the printer and complimentary WiFi are still fully functional.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

And these private workspaces are ideal for getting work done before a flight or making a phone call, as well, of course, for social distancing.

And these private workspaces are ideal for getting work done before a flight or making a phone call, as well, of course, for social distancing.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

Restrooms also are cleaned more regularly and the use of the lounge's showers has been temporarily suspended, another lounge trend.

Restrooms also are cleaned more regularly and the use of the lounge
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

The bathroom also features the perfect example of necessity being the mother of invention with this foot handle that allows users to open the door hands-free.

The bathroom also features the perfect example of necessity being the mother of invention with this foot handle that allows users to open the door hands-free.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

Hand washing guidelines are also posted next to the sink as a reminder about proper hygiene during the pandemic.

Hand washing guidelines are also posted next to the sink as a reminder about proper hygiene during the pandemic.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

So while the Admirals Club experience has undoubtedly changed, the key tenant of the lounge remains a quiet, clean space to wait before a flight.

So while the Admirals Club experience has undoubtedly changed, the key tenant of the lounge remains a quiet, clean space to wait before a flight.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

And though the offering may have been slightly reduced, the food and drinks still flow here.

And though the offering may have been slightly reduced, the food and drinks still flow here.
American Airlines' Admirals Club at JFK Airport.      Thomas Pallini/Business Insider

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