I tried a luxury bus startup on a trip from NYC to DC and compared it with Amtrak on the way back. Even though it was slower, I liked the bus more.

Brittany ChangFeb 6, 2022, 20:16 IST

The Jet on a cold January morning.Brittany Chang/Insider

In January, I took a $99 luxury bus trip from New York City to Washington, DC.
I then rode Amtrak's Northeast Regional from Washington DC back to New York for $49.

In early January, I took a $99 luxury bus trip with motion-canceling seats and free alcohol from New York City to Washington DC.

The Jet on a cold January morning.Brittany Chang/Insider

My trip on the Jet's luxury coach was so comfortable, I enjoyed it more than my $49 Amtrak Northeast Regional return trip.

My messy seat.Brittany Chang/Insider

And that's not an easy statement for me to say — some of my fondest travel memories have been with Amtrak, and I hold the railroad service close to my heart.

The Northeast Regional Amtrak train.Brittany Chang/Insider

But the Jet's fast WiFi, palatial "Hoverseats," and free snacks made the startup's service the clear winner for travel between Manhattan and Washington, DC.

Inside the Jet.Brittany Chang/Insider

Let me explain.

The seats in October 2021.Brittany Chang/Insider

The Jet is an intercity bus startup with tickets that range from around $100 to up to almost $200.

The Jet on a cold January morning.Brittany Chang/Insider

This price tag is much higher than the typical Greyhound or Megabus trip, but that's because the Jet isn't your typical intercity bus.

Two Megabus buses in New York in 2012.Hyungwon Kang/Reuters

The startup calls itself an "affordable first-class" bus service.

The Jet on a cold January morning.Brittany Chang/Insider

While this isn't a new concept, it's the only service to pick up and drop off travelers in Manhattan (Hudson Yards) and Washington DC (Metro Center).

A view out the windows while we were still in Manhattan.Brittany Chang/Insider

The Jet's coaches are filled with luxury services and amenities that made my five-hour bus ride from New York to DC fly by.

The galley at the rear of the bus.Brittany Chang/Insider

During my Friday afternoon trip on the Jet from New York to Washington DC, I noticed several amenities that Amtrak doesn't have.

The galley at the rear of the bus.Brittany Chang/Insider

For starters, its coaches are lined with the most comfortable passenger seats I've ever sat on in any mode of transit, whether it be planes, trains, or personal cars.

The seats in October 2021.Brittany Chang/Insider

The 45-degree reclinable seats are filled with gel and memory foam padding with adjustable seat backs.

A reclined seat in October 2021.Brittany Chang/Insider

And because there are only 14 seats inside the 45-foot-long Jet, each row is six feet apart, providing more than enough legroom.

The seats at the front of the bus in October 2021.Brittany Chang/Insider

I could have easily fallen asleep in full recline — like the passenger sitting next to me — if I wasn't working.

Inside the Jet.Brittany Chang/Insider

The seats are also lined with Bose-developed suspension technology that blocks 90% of the freeway's bumps.

The seats in October 2021.Brittany Chang/Insider

If you've never heard of this in-seat technology before, you're not alone. It's more commonly used in the long-haul trucking industry, and the Jet says its passenger buses are the first to use such tech.

My messy seat.Brittany Chang/Insider

If you've never heard of this in-seat technology before, you're not alone. It's more commonly used in the long-haul trucking industry, and the Jet says its passenger buses are the first to use such tech.

These "hoverseats" don't block the sways of the bus, but it does make a noticeable difference in smoothing out what could otherwise be a turbulent bus ride.

Inside the Jet.Brittany Chang/Insider

But if you're prone to motion sickness like I am, this suspension tech won't be your savior.

A view out the windows while we were still in Manhattan.Brittany Chang/Insider

I still felt carsick-induced nausea and headaches after about two hours on the road, likely because I was staring at my laptop screen and working for most of the bus ride.

Working on the Jet.Brittany Chang/Insider

I still felt carsick-induced nausea and headaches after about two hours on the road, likely because I was staring at my laptop screen and working for most of the bus ride.

While this wasn't the brightest idea, it wouldn't have been possible without the Jet's robust WiFi, which is the same system available on Google and Facebook's employee shuttles, Chad Scarborough, the Jet's founder and CEO, previously told Insider.

Working on the Jet.Brittany Chang/Insider

While this wasn't the brightest idea, it wouldn't have been possible without the Jet's robust WiFi, which is the same system available on Google and Facebook's employee shuttles, Chad Scarborough, the Jet's founder and CEO, previously told Insider.

I could stream videos and music, peruse social media, and use Slack without any delays even as other passengers were using their devices.

The Jet on a cold January morning.Brittany Chang/Insider

And because the seats had plenty of working outlets, I never had to worry about draining my phone or laptop's batteries.

The seats in October 2021.Brittany Chang/Insider

The Jet also has a friendly attendant that checks on the passengers and provides a wide selection of complimentary snacks and beverages, which include water, wine, beer, coffee, and sodas.

Snacks on the Jet.Brittany Chang/Insider

The Jet also has a friendly attendant that checks on the passengers and provides a wide selection of complimentary snacks and beverages, which include water, wine, beer, coffee, and sodas.

The fast WiFi, complimentary snacks, and comfortable seats made the Jet the most comfortable travel experience I've ever had, minus the carsickness.

The Jet on a cold January morning.Brittany Chang/Insider

And while I've never had a bad Amtrak experience, the railroad service just can't compare to the comforts of the Jet.

The galley at the rear of the bus.Brittany Chang/Insider

I've traveled on the Northeast Regional, Acela, and Coast Starlight, and am a big fan of the passenger railroad company.

The Northeast Regional Amtrak train.Brittany Chang/Insider

But when I took the Northeast Regional from DC back to New York, I found myself missing some of the luxuries the Jet had.

The galley at the rear of the bus.Brittany Chang/Insider

Amtrak and the Jet only share two major similarities: the option for intercity travel and onboard bathrooms.

The bathroom.Brittany Chang/Insider

Amtrak's bathroom is a bit bigger, albeit not by much.

Inside my Northeast Regional Amtrak train ride.Brittany Chang/Insider

And it's definitely not as bright and modern as the Jet's.

Inside my Northeast Regional Amtrak train ride.Brittany Chang/Insider

Amtrak's seats also aren't nearly as plush as the Jet's, although the startup did set the bar unreasonably high.

Inside my Northeast Regional Amtrak train ride.Brittany Chang/Insider

But the most frustrating part of my Amtrak ride was the free WiFi, which was pretty much nonexistent.

Inside my Northeast Regional Amtrak train ride.Brittany Chang/Insider

I'm used to bad WiFi on different modes of transportation, but the one on my Northeast Regional ride disconnected me every few minutes.

Inside my Northeast Regional Amtrak train ride.Brittany Chang/Insider

I could keep up with Slacks instantly on the Jet, but I couldn't even respond to my emails on my Amtrak ride without the WiFi disconnecting. I ultimately gave up and decided to work offline because the alternative was too frustrating.

Inside my Northeast Regional Amtrak train ride.Brittany Chang/Insider

I could keep up with Slacks instantly on the Jet, but I couldn't even respond to my emails on my Amtrak ride without the WiFi disconnecting. I ultimately gave up and decided to work offline because the alternative was too frustrating.

Yes, these are minor gripes, but none that I had on the Jet.

The Jet on a cold January morning.Brittany Chang/Insider

But in defense of the train system, Amtrak has two big benefits that the Jet doesn't: speed and the railway system.

Inside my Northeast Regional Amtrak train ride.Brittany Chang/Insider

My Northeast Regional journey was physically smoother than the bus ride on the freeway, so getting up to stretch didn't feel as precarious as it did on the Jet. Plus, no motion sickness.

The Northeast Regional Amtrak train.Brittany Chang/Insider

My Northeast Regional journey was physically smoother than the bus ride on the freeway, so getting up to stretch didn't feel as precarious as it did on the Jet. Plus, no motion sickness.

And because Amtrak doesn't travel over the freeway, I had no concerns with delays on the estimated time of arrival.

An Amtrak train pulls out of Union Station on Wednesday, April 7, 2021.Photo By Bill Clark/CQ-Roll Call, Inc via Getty Images

My Amtrak trip back to New York was also almost three-and-a-half hours, about one-and-a-half hours shorter than my Jet ride.

The Northeast Regional Amtrak train.Brittany Chang/Insider

If your priority is speed, the Jet just can't compare. The extra one-and-a-half hours can make a big difference when you're traveling.

The Jet on a cold January morning.Brittany Chang/Insider

But based on amenities and luxuries alone, to me, the Jet is a pretty great form of intercity travel.

The Jet on a cold January morning during our bathroom stop.Brittany Chang/Insider

I've yet to see the same efficient WiFi, comfortable seats, spacious rows, and selection of complimentary snacks and beverages on any other mode of transportation.

Snacks on the Jet.Brittany Chang/Insider

These are just excessive luxuries, but they definitely made my journey more pleasant. And I found traveling on the Jet a highlight of my weekend DC trip.

The galley at the rear of the bus.Brittany Chang/Insider

My Jet trip was $50 more expensive than my Amtrak journey, but it should be noted that January is often a slow travel month, which may explain my cheaper Amtrak ticket.

Inside my Northeast Regional Amtrak train ride.Brittany Chang/Insider

According to the startup, the Jet's prices are "comparable" to Amtrak's regional routes and less expensive than Acela. And the startup knows this is a major part of its appeal.

The galley at the rear of the bus.Brittany Chang/Insider

According to the startup, the Jet's prices are "comparable" to Amtrak's regional routes and less expensive than Acela. And the startup knows this is a major part of its appeal.

In late October 2021, Scarborough predicted its passengers would be the top roughly 2% of leisure budget bus riders, or "people who want a nicer option" but don't want to pay for an Amtrak, he told Insider.

Buttons to adjust the seating.Brittany Chang/Insider

In late October 2021, Scarborough predicted its passengers would be the top roughly 2% of leisure budget bus riders, or "people who want a nicer option" but don't want to pay for an Amtrak, he told Insider.

At this point, I'm comparing the plushest travel experience I've ever had (the Jet) with the more efficient but less comfortable option (Amtrak).

The Northeast Regional Amtrak train.Brittany Chang/Insider

But ultimately, the Jet's unnecessarily plush amenities have convinced me that I'd rather take the startup to and from DC instead of Amtrak, just as long as I'm not in a rush.

The galley at the rear of the bus.Brittany Chang/Insider

But ultimately, the Jet's unnecessarily plush amenities have convinced me that I'd rather take the startup to and from DC instead of Amtrak, just as long as I'm not in a rush.

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I tried a luxury bus startup on a trip from NYC to DC and compared it with Amtrak on the way back. Even though it was slower, I liked the bus more.

In early January, I took a $99 luxury bus trip with motion-canceling seats and free alcohol from New York City to Washington DC.

My trip on the Jet's luxury coach was so comfortable, I enjoyed it more than my $49 Amtrak Northeast Regional return trip.

And that's not an easy statement for me to say — some of my fondest travel memories have been with Amtrak, and I hold the railroad service close to my heart.

But the Jet's fast WiFi, palatial "Hoverseats," and free snacks made the startup's service the clear winner for travel between Manhattan and Washington, DC.

Let me explain.

The Jet is an intercity bus startup with tickets that range from around $100 to up to almost $200.

This price tag is much higher than the typical Greyhound or Megabus trip, but that's because the Jet isn't your typical intercity bus.

The startup calls itself an "affordable first-class" bus service.

While this isn't a new concept, it's the only service to pick up and drop off travelers in Manhattan (Hudson Yards) and Washington DC (Metro Center).

The Jet's coaches are filled with luxury services and amenities that made my five-hour bus ride from New York to DC fly by.

During my Friday afternoon trip on the Jet from New York to Washington DC, I noticed several amenities that Amtrak doesn't have.

For starters, its coaches are lined with the most comfortable passenger seats I've ever sat on in any mode of transit, whether it be planes, trains, or personal cars.

The 45-degree reclinable seats are filled with gel and memory foam padding with adjustable seat backs.

And because there are only 14 seats inside the 45-foot-long Jet, each row is six feet apart, providing more than enough legroom.

I could have easily fallen asleep in full recline — like the passenger sitting next to me — if I wasn't working.

The seats are also lined with Bose-developed suspension technology that blocks 90% of the freeway's bumps.

If you've never heard of this in-seat technology before, you're not alone. It's more commonly used in the long-haul trucking industry, and the Jet says its passenger buses are the first to use such tech.

These "hoverseats" don't block the sways of the bus, but it does make a noticeable difference in smoothing out what could otherwise be a turbulent bus ride.

But if you're prone to motion sickness like I am, this suspension tech won't be your savior.

I still felt carsick-induced nausea and headaches after about two hours on the road, likely because I was staring at my laptop screen and working for most of the bus ride.

While this wasn't the brightest idea, it wouldn't have been possible without the Jet's robust WiFi, which is the same system available on Google and Facebook's employee shuttles, Chad Scarborough, the Jet's founder and CEO, previously told Insider.

I could stream videos and music, peruse social media, and use Slack without any delays even as other passengers were using their devices.

And because the seats had plenty of working outlets, I never had to worry about draining my phone or laptop's batteries.

The Jet also has a friendly attendant that checks on the passengers and provides a wide selection of complimentary snacks and beverages, which include water, wine, beer, coffee, and sodas.

The fast WiFi, complimentary snacks, and comfortable seats made the Jet the most comfortable travel experience I've ever had, minus the carsickness.

And while I've never had a bad Amtrak experience, the railroad service just can't compare to the comforts of the Jet.

I've traveled on the Northeast Regional, Acela, and Coast Starlight, and am a big fan of the passenger railroad company.

But when I took the Northeast Regional from DC back to New York, I found myself missing some of the luxuries the Jet had.

Amtrak and the Jet only share two major similarities: the option for intercity travel and onboard bathrooms.

Amtrak's bathroom is a bit bigger, albeit not by much.

And it's definitely not as bright and modern as the Jet's.

Amtrak's seats also aren't nearly as plush as the Jet's, although the startup did set the bar unreasonably high.

But the most frustrating part of my Amtrak ride was the free WiFi, which was pretty much nonexistent.

I'm used to bad WiFi on different modes of transportation, but the one on my Northeast Regional ride disconnected me every few minutes.

I could keep up with Slacks instantly on the Jet, but I couldn't even respond to my emails on my Amtrak ride without the WiFi disconnecting. I ultimately gave up and decided to work offline because the alternative was too frustrating.

Yes, these are minor gripes, but none that I had on the Jet.

But in defense of the train system, Amtrak has two big benefits that the Jet doesn't: speed and the railway system.

My Northeast Regional journey was physically smoother than the bus ride on the freeway, so getting up to stretch didn't feel as precarious as it did on the Jet. Plus, no motion sickness.

And because Amtrak doesn't travel over the freeway, I had no concerns with delays on the estimated time of arrival.

My Amtrak trip back to New York was also almost three-and-a-half hours, about one-and-a-half hours shorter than my Jet ride.

If your priority is speed, the Jet just can't compare. The extra one-and-a-half hours can make a big difference when you're traveling.

But based on amenities and luxuries alone, to me, the Jet is a pretty great form of intercity travel.

I've yet to see the same efficient WiFi, comfortable seats, spacious rows, and selection of complimentary snacks and beverages on any other mode of transportation.

These are just excessive luxuries, but they definitely made my journey more pleasant. And I found traveling on the Jet a highlight of my weekend DC trip.

My Jet trip was $50 more expensive than my Amtrak journey, but it should be noted that January is often a slow travel month, which may explain my cheaper Amtrak ticket.

According to the startup, the Jet's prices are "comparable" to Amtrak's regional routes and less expensive than Acela. And the startup knows this is a major part of its appeal.

In late October 2021, Scarborough predicted its passengers would be the top roughly 2% of leisure budget bus riders, or "people who want a nicer option" but don't want to pay for an Amtrak, he told Insider.

At this point, I'm comparing the plushest travel experience I've ever had (the Jet) with the more efficient but less comfortable option (Amtrak).

But ultimately, the Jet's unnecessarily plush amenities have convinced me that I'd rather take the startup to and from DC instead of Amtrak, just as long as I'm not in a rush.