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I traveled in business class on an Amtrak Acela train for the first time. Here are 6 things that surprised me about the trip.

Joey Hadden   

I traveled in business class on an Amtrak Acela train for the first time. Here are 6 things that surprised me about the trip.
Insider's reporter sat in business class on an Amtrak Acela train.Joey Hadden/Insider
  • I recently rode in business class for the first time on an Amtrak Acela train from Baltimore to NYC.
  • Some things surprised me about the ride, for example, coach seats weren't even an option.

I traveled in business class on Amtrak's Acela train from Baltimore to New York City and experienced a few surprises along the way.

I traveled in business class on Amtrak
The author in her business-class seat.      Joey Hadden/Insider

Earlier this year, I booked a business-class ticket on an Amtrak Acela train traveling from Baltimore to New York City.

Two weeks before my trip, I booked a standard, business-class Amtrak Acela ticket for $121. For full disclosure, Insider paid for the trip in accordance with our reporting standards.

A coach ticket on a regular Amtrak train costs around $62, according to a search on Amtrak's website for February — the same month I traveled — of next year.

My trip left me thinking I'd travel this way again, but I did experience a few surprises along the way. From booking my ticket to taking the journey, here's what surprised me the most about traveling in business class on Amtrak Acela.

For context, you should know that although this was my first time in business class on the Acela train, this wasn't my first journey with Amtrak — not by far.

For context, you should know that although this was my first time in business class on the Acela train, this wasn
The author in an Amtrak roomette accommodation.      Joey Hadden/Insider

I've traveled on many Amtrak trains in coach and also spent 60 hours on Amtrak trains between Miami and NYC in bedroom and roomette accommodations, which cost hundreds more than my Acela ticket. These were long-haul routes that offered private accommodations in sleeper cars.

Traveling between Miami and NYC, I realized I wasn't cut out for long-haul train travel, but I was more willing to try it on a shorter route for my Baltimore trip. My Acela trip from Baltimore to NYC was about two and a half hours.

Acela is an Amtrak express option for regional trips around the Northeast with stops in 13 cities. This particular ride was 20 minutes faster on Acela than it would have been on a typical Amtrak regional train.

Read more: 14 things that surprised me the most about overnight Amtrak rides after spending 60 hours in sleeper cars

During the booking process, I was surprised to learn that Amtrak Acela — an East Coast express train — only has two classes: business and first.

During the booking process, I was surprised to learn that Amtrak Acela — an East Coast express train — only has two classes: business and first.
The business and first-class cars on an Amtrak Acela train.      Joey Hadden/Insider

Every Amtrak I've been on previously has had coach seating, but Amtrak Acela trains only have two types of cabins: business and first-class seating.

On the first leg of my travel, from New York City to Baltimore, I upgraded to first class, which cost an additional $152 because it comes with bigger seats, meal service, and access to lounges at some Amtrak stations.

But for this second leg on the way back, I kept my original business-class ticket to see how it compared to the first-class experience.

Since business class is a step up from coach, I was expecting the seats in each row to be positioned a bit farther apart. But I thought they felt so close together.

Since business class is a step up from coach, I was expecting the seats in each row to be positioned a bit farther apart. But I thought they felt so close together.
Inside a business-class car on an Amtrak Acela train.      Joey Hadden/Insider

As I boarded the train, I noticed that the seats looked larger than those on other Amtrak trains I had been on in the past. They also seemed to me to be closer together than seats on other trains I'd been on.

For the first couple of hours, I had plenty of room with an empty seat next to me. But when someone sat there towards the end of my ride, I felt crammed in without much personal space.

A representative for Amtrak told Insider that seats in business class are 20 inches wide and 26 feet deep.

But for seats that were so close together, I had an exceptional amount of leg room.

But for seats that were so close together, I had an exceptional amount of leg room.
The author's seat from above.      Joey Hadden/Insider

Although the seats were close together, I still had a lot of legroom. Below me, a footrest pulled out from the seat-back chair, as well.

A representative for Amtrak told Insider that seat pitches in business class are 42 inches.

Since all the other Amtrak accommodations I've experienced aside from coach came with a meal, I was surprised that the business class Acela ticket did not include one.

Since all the other Amtrak accommodations I
The Amtrak Acela's cafe car.      Joey Hadden/Insider

Amtrak Acela's business class tickets do not include a meal like first-class, roomette, and bedroom accommodations do.

So for the first time, I ordered off the menu in the cafe car. The cafe had tables and stools, I could take my food back to my seat to eat there.

This was my first time ordering from an Amtrak cafe car, and I wasn't expecting such a big menu.

This was my first time ordering from an Amtrak cafe car, and I wasn
The menu in the cafe car.      Joey Hadden/Insider

Since the complimentary meal menu I had in first class was pretty limited, in my opinion, I was pleasantly surprised by all the menu options in the cafe, from salads and sandwiches to cheeseburgers and hot dogs. But since I wasn't that hungry, I got a cheese and cracker plate for $5.75.

It was good and filled me up for the price.

When I finished my snack in my seat, I expected an attendant to come around and collect trash, but there was no at-seat service in business class.

When I finished my snack in my seat, I expected an attendant to come around and collect trash, but there was no at-seat service in business class.
The author's trash after finishing her snack      Joey Hadden/Insider

Only first-class passengers receive at-seat service on Amtrak Acela trains, according to their website. I was surprised that this was the case in an elevated cabin offering such as business class.

While it was a bit less comfortable than I expected, ultimately, I had a good trip and would pay more to travel on an Acela again to save 20 minutes, or in other cases, maybe even more time.

While it was a bit less comfortable than I expected, ultimately, I had a good trip and would pay more to travel on an Acela again to save 20 minutes, or in other cases, maybe even more time.
The author takes a selfie after exiting the train.      Joey Hadden/Insider

Overall, business class had less perks than I thought it would, but the time saved on an express train would be worth it to me to take the Amtrak Acela again.

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