+

Cookies on the Business Insider India website

Business Insider India has updated its Privacy and Cookie policy. We use cookies to ensure that we give you the better experience on our website. If you continue without changing your settings, we\'ll assume that you are happy to receive all cookies on the Business Insider India website. However, you can change your cookie setting at any time by clicking on our Cookie Policy at any time. You can also see our Privacy Policy.

Close
HomeNewslettersNextShare

I stayed at a Hyatt, IHG, and Marriott during the pandemic to see how hotels are handling new coronavirus protocols — here's how they stacked up against each other

  • In mid-June, after 95 days of self-quarantine in New Jersey and testing negative for COVID-19, Michelle Gross and her husband decided to relocate to North Carolina to continue social distancing.
  • The couple made the drive with their two dogs and stayed at three hotels along the way: Hyatt's Quirk Hotel Charlottesville, Virginia; The Alexandrian, a Marriot hotel in Alexandria, Virginia; and the Kimpton Arras Hotel in North Carolina, an InterContinental Hotels Group hotel.
  • After taking notes and photos to document each hotel experience, Gross says that staying at a hotel was very different during the pandemic, but that hotels are working harder than ever to keep guests safe.
  • In compliance with state and county laws and CDC guidelines, every hotel has their own new set of cleaning protocols and procedures to ensure that guests' health and safety is prioritized.

It wasn't some profound moment of clarity or any sort of breaking point. When June rolled around and my family road trip from Paris to Provence — long since scrapped as a result of the coronavirus pandemic — loomed closer on my calendar, the weight of 95 days (and counting) spent quarantining in a one-bedroom apartment in Jersey City started to take its toll.

While the lavender-fringed fields and long rosé-filled lunches would have to wait, with COVID-19 cases perceivably on the decline by mid-June, and cities and states reopening in phases around the country, my husband and I felt the time was right to self-isolate elsewhere and decided to head south by car to North Carolina.

Traveling right now is a highly personal decision and I know full well that it is still a risky proposition at that. I've been reporting on how the travel industry and hotels in particular have been operating in light of COVID-19. According to a recent study by The American Hotel & Lodging Association (AHLA), while domestic travel has continued to tick up in recent weeks, hotel booking in smaller markets and towns are also on the rise. Hotels are taking employees and guests safety seriously, developing new cleaning protocols and consulting with leading health experts to mitigate potential exposure and risks at every turn.

Knowing we'd need to break up our journey, this was as good an opportunity as any to do some legwork and see just how hotel brands are living up to their commitment to keeping guests and employees safe. After much deliberation and many conversations of the "should we, or shouldn't we" variety, in the days and weeks leading up to our trip, we plotted our route in an excel spreadsheet so carefully that every pit stop and potential bathroom break were accounted for, along with a tab for local and state laws between here and our final destination.

After testing negative for the COVID-19 virus, my husband and I, along with our two dogs, hit the road. We stayed in three hotels in three small towns: a Hyatt, an InterContinental Hotels Group (IHG), and a Marriott. While we still brought plenty of our own supplies including masks, gloves, and enough Lysol wipes to last a lifetime, we learned that every hotel is operating differently and has their own unique set of cleaning practices and procedures.

Here's a look at what our experiences at each hotel entailed.

Advertisement

You are subscribed to notifications!
Looks like you've blocked notifications!