Greyhound bus cancellations left dozens of passengers stranded for days at an Idaho gas station, causing some to sleep outside: report

• A series of cancellations left Greyhound bus passengers stranded at a gas station in Boise, Idaho.
• Per KTVB, who first reported the story, dozens of people were left at the truck stop.

A string of Greyhound bus cancellations left dozens of travelers stranded at a truck stop in Boise, Idaho, local news outlet KTVB first reported.

According to the initial report on Sunday, more than 30 passengers were left at a Flying J gas station in Boise for at least three days until a bus arrived Monday morning. While KTVB reported that Greyhound did offer passengers a hotel for Sunday night, some people opted to sleep on the ground outside the gas station over the weekend.

A representative for Greyhound told Insider via email the cancellations were due to a mechanical issue on a FlixBus. FlixBus, a transportation company, acquired Greyhound in 2021.

Passengers had already been waiting for days when a bus arrived on Sunday morning around 7 a.m. — but that bus didn't pick anyone up, KTVB reported. Instead, it remained parked. By Sunday at 2 p.m., the bus was still parked at the gas station, but no driver was on-site. Another bus didn't come to pick up the passengers until Monday, per the outlet.

"This is an actual, working bus," passenger Alan Bailey told KTVB on Sunday. "It's not broken down now, because it just parked a few hours ago. But it's just sitting there."

"This is a bloody nightmare," Bailey continued.

One passenger, Kevin Jackson, told KTVB he was on the Sunday morning bus when it arrived in Boise. After finding other passengers still waiting, Jackson emailed Greyhound's customer service but said he didn't get any help.

The email Jackson received reportedly said to follow up "24 hours after your final arrival time," per KTVB.

Passengers told KTVB that the gas station employees brought them food and allowed them to wait inside. Nonetheless, they said, they didn't have a place to stay.

"The majority of what we have out here is elderly," passenger Rocky Suits told the outlet. "A few people that don't need to be out here by yourself at night."