- Video appears to show an angry passenger smashing equipment at a Mexican airport.
- According to reports, the woman has been denied a refund after a low cost airline couldn't find her booking.
An airline passenger in Mexico smashed computer equipment in an airport terminal after being refused a refund when her booking with a budget airline was lost, local media and the Daily Mail reported.
The 56-year-old woman, was named María Guadalupe and was arrested after the incident, which took place at Mexico City International Airport, Antonio Nieto, a journalist for Mexican outlet NMas wrote on Twitter.
According to the Daily Mail, the woman had made a flight reservation made through a travel agency, but when she arrived at the airport, it couldn't be found in the system of Volaris, a low cost airline in Mexico.
When a Volaris agent said he couldn't give her a refund and that she'd have to contact the travel agency to get her money back, Guadalupe started destroying the ticket counters, the Mail reported.
In a video shared by Nieto, a woman can be see angrily grabbing computers and scanners and throwing them to the ground while shouting at onlookers.
"If you don't want to, don't give me the money back. I don't give a fuck. But that's going to cost you," she yells in the video, per a translation shared by the Mail.
Guadalupe was taken into custody by police after attempting to exit the airport, the Mail said. Volaris is pressing charges against her, saying she destroyed equipment and disturbed other passengers.
Nieto also posted an image of Guadalupe after she was arrested.
Volaris and Mexico City International Airport did not immediately respond to Insider's request for comment made via Twitter about the incident.