After a woman tearfully showed viewers tufts of her hair falling out from a bad bleach job, a hair salon offered to fly her out to fix it for free

• A TikToker went mega-viral claiming a bleach job that went terribly wrong made her lose most of her hair.
• She has posted several updates, including one explaining how she used color remover before the bleach.

A woman drew sympathy and shock after she said she lost most of her hair from a bleach job that went terribly, terribly wrong. The video attracted a ton of attention, including two hair stylists and influencers based in Los Angeles, who have offered to fly her out to them to help repair her hair.

In the original video, which was posted on May 6 and has been viewed over 62 million times, the TikToker @thestephseries showed herself sobbing as she pulled clumps of damaged hair off her head.

At one point, she showed herself in the shower, yanking out large knots of hair and placing them in a pile on the wall. She was left with stringy short hair by the end of her video.

"I was so happy that my hair was getting so long, and I don't even know what it's gonna look like," she said in the video. "I have a birthday party to go to tomorrow."

She had not initially explained what about her bleach process had gone awry. However, in a follow-up video posted the day after, @thestephseries said she used a color remover before applying the bleach because her hair was much darker this time than when she had previously bleached it.

"After I used the color remover, my hair looked like this," she said in the video, showing a picture of her hair looking perfectly smooth. "It definitely didn't feel unhealthy by any means or like my hair was gonna break off."

But after the bleach sat in her hair and she rinsed it with soap and water, she realized something was wrong, and "that it was all going to come off," she said.

@Thestephseries did not disclose the exact products she used, so it's unclear what chemical property or interaction caused her hair to fall apart (Insider has reached out to her to learn more). But several commenters said she should have waited longer before bleaching since most color remover products recommend against bleaching immediately.

According to an Allure article about the safety of color removers, people should avoid using color removers when their hair is freshly washed. Experts recommend waiting at least 48 hours since their last shower. The article also noted that it's best to get the process done by a professional hairstylist.

Other sites recommend waiting at least a week after using color remover before bleaching to prevent hair damage.

"I highly do not recommend color remover, especially if you are planning to bleach it after, that is what fried my hair completely," a commenter wrote. "Don't use it."

Most commenters felt for the user, showering her with sympathy and encouraging her to cut her hair into a stylish pixie. Her video went so viral it caught the attention of a Beverly Hills-based hair-styling duo over the weekend. Alfredo Lewis and Alex Pardoe, who are also TikTok creators, shared a video offering to fly her out to their salon so that they could work on her hair — for free.

She said yes, and according to their latest TikTok, they plan to meet her on May 23. Insider has reached out to Lewis and Pardoe.

"We know how traumatic something like this can be ... hang in there," Lewis said.

In that same follow-up video, Steph also said that several people offered her wigs. She said she plans to accept them, show them on TikTok, and then give them away to people who lost their hair to circumstances they couldn't control.

Steph said she plans to vlog her experience in LA and continue updating viewers about her hair journey.