A wheelchair user had to crawl off a plane after assistance failed to show up on time, leaving him 'very embarassed'

• A traveler who uses a wheelchair had to crawl down a plane's stairs after assistance failed to show up.
• Adrian Keogh was flying from Dublin, Ireland to Sweden for his daughter's 14th birthday.

A wheelchair user was left to crawl down the metal steps of a plane after his Ryanair flight landed late and there were no lifts available.

Adrian Keogh was traveling from Dublin, Ireland to Landvetter Airport in Göteborg, Sweden on Saturday night, for his daughter's 14th birthday.

He told Insider that the cabin crew said it would take "at least an hour" for a lift to take him off the flight, because the others were all busy.

The BBC, which earlier reported on the story, said Keogh couldn't wait that long because he was in pain after the journey and needed to use the bathroom.

He was also traveling with his family, and told the BBC he declined his brother's offer to carry him because he felt it would be too dangerous.

Ryanair said special assistance at the airport is handled by a third-party.

"It was shocking to be honest," Keogh told Insider. "I was very embarrassed to have to crawl down a plane, and down a set of steps."

Keogh – who has used a wheelchair since 2015 following a construction accident – added that he'd paid for priority boarding "so that I could have some comfort that nothing would happen to me."

"I hope no one else has to ever be left like this again," he said. "We are all equal people and we should be all treated likewise."

He told Insider that nobody from Ryanair or the airport has spoken to him since the incident.

Keogh detailed his ordeal in an Instagram post which received over 8,000 likes. "I am not looking for anything – only the service I paid for, and to be able to travel with dignity," he wrote.

In a statement to Insider, Ryanair said: "We regret that Landvetter Airport failed to provide Special Assistance to this passenger upon arrival at Landvetter on 29 Apr and we are working with Landvetter Airport to ensure this does not recur."

The airport apologized for the incident, saying: "Due to several unforeseen events the assistance service at the airport was affected with longer waiting times and not up to our usual standard of service.

The airport denied that Keogh was at any point "forgotten."

Last July, Insider reported that another wheelchair user was left on a Ryanair flight for an hour while staff cleaned the plane around her.

Similar ordeals have occurred on Jet2, British Airways, and AlbaStar.