A TikToker was met with hate for complaining about her 'botched' haircut, and said her therapist helped her call the salon to request a refund

• The TikToker Amelia Lux recently shared a regrettable haircut she received that was drastically shorter than she requested.
• She said her therapist successfully helped her request a refund from the salon.

A TikToker is going viral for chronicling her regret in the face of a "botched" haircut, including a detail that her therapist urged her to call the salon for a refund.

But instead of sympathy, the 26-year-old said she'd received a slew of critical comments about the saga, including stinging insults about her physical appearance.

Amelia Lux, a retail employee and aspiring standup comedian, recently moved from Georgia to Wisconsin so she was going to a new salon, she told Insider. She provided the stylist with several reference photos of celebrities with wavy hair that was shoulder-length — and which she also shared to TikTok.

But when she emerged from the chair, Lux's hair was much shorter than requested. She then began to document her fast descent to disappointment.

"I went home and I was like, 'Oh my God, I look like Coconut Head,'" she told Insider, referring to a character from the mid-aughts show "Ned's Classified School Survival Guide."

She added that the following day she discovered "chunks missing" from her hair.

In her first TikTok about the incident, shared over the weekend to 1.3 million views, Lux said the stylist did a "great job" – though after further processing the events, she concluded her requests hadn't been honored even if the stylist didn't mess it up on purpose.

"I think I'm just too agreeable," Lux told Insider. "I don't think [the stylist] had bad intentions. I'm sure it was just a miscommunication."

Lux said the issue was weighing on her so heavily that she eventually brought it up with her therapist, who she started seeing in January. She said he urged her to call the salon in the middle of their appointment to ask for a refund. (That TikTok update from Monday received 1.9 million views.)

"He was like, 'It's not what you had asked for,'" she said her therapist told her. "'You don't have to be rude. But you just need to stand up for yourself.'"

Lux told Insider that after she sent her reference photos and her results to the salon manager, she heard an audible gasp on the other end of the line. She said she received a $51 refund, and felt it was fair the stylist ultimately kept her 20% tip, given that a service had been rendered.

As she patiently waits for her hair to grow out, reactions to Lux's predicament have been all over the map: While some commenters have been supportive, others have echoed her own self-criticism that's made the entire experience all-the-more hurtful.

Some have teased her for her thin hair. "Hairstylists aren't magical," another commenter wrote. "It's 50% your face that's the issue."

In one particularly cruel remark that Lux pulled out to address, a user facetiously demanded that she apologize to her mother for not being stillborn.

Lux has been able to maintain a sense of humor, joking to Insider that the series has earned her roughly $100 from the TikTok Creator Fund – almost enough to buy a single hair extension. But it's been a sad ordeal, even if it's not a life-or-death one.

"I think you can commiserate with someone's feelings without doubling down too hard," she said of the critical pile-on. "There's an appropriate line, especially when it's a stranger."