TikTok viewers rush to support a DoorDash contractor who got kicked off the app for confronting a customer who falsely claimed her order never arrived

• A DoorDash drama accrued 30 million TikTok views in a week, resulting in serious consequences for all parties.
• A customer was removed for fraudulently claiming her food never arrived.

A massively viral DoorDash delivery saga on TikTok has resulted in both parties — the customer and delivery driver — being booted from the platform, DoorDash confirmed to Insider.

Last Wednesday, a TikToker named Yung Tuci shared footage in which he confronted a woman he claimed ordered food but then falsely reported on the app that it had never arrived. "Were you just trying to get free food and put my job on the line?" the TikToker asks in the video, which has over 30 million views.

The woman initially claims not to know what Yung Tuci is talking about. She later concedes to having received the order, but denies having reported it undelivered.

"I got a contract violation," Yung Tuci tells her. "I'm an independent contractor, so that puts my job at risk." (Per DoorDash's support page, one contract violation does not constitute grounds for deactivation, but multiple "never delivered" violations could.)

Viewers rushed to Tuci's defense. "Her face immediately screamed she was guilty," reads the top comment, with 650,000 likes. "Normalize calling people out," another top commenter added.

In a second video posted over the weekend, Yung Tuci updated viewers that his contract violation had been successfully removed. He was pleased justice was served; however, he said the slew of negative comments about the customer made him "feel bad for her."

When reached, DoorDash told Insider it reversed Yung Tuci's contract violation after reviewing his dispute, and that the customer was removed from its platform for fraudulently claiming the order was not delivered. But things didn't end there.

In a third video, Yung Tuci shared a screenshot of a message from DoorDash, notifying him that his account had been deactivated for having "created an unsafe environment by using abusive language or verbally assaulting another person while engaging with the DoorDash platform."

The company confirmed that it had also removed the TikToker from the app for confronting the customer.

"DoorDash has zero tolerance for harassment or intimidation of any kind — nor do we tolerate members of our community making false allegations," a spokesperson said in a statement.

"While we empathize with the Dasher's frustration around a customer falsely claiming the order was never delivered, it is never OK for any member of our community to harass, intimidate, or threaten another. As a consequence, we have also removed the Dasher from our platform."

When commenters learned about this decision, they fumed on Yung Tuci's behalf. New comments are flooding his TikTok videos tagging DoorDash to express their frustration.

"@DoorDash needs to be canceled if this is the way y'all treat your employees," one person wrote. "He's trying to prove his honesty in a calm manner!"

But Yung Tuci, for his part, seems to be looking on the bright side, sharing in a recent TikTok that even though he lost his job, he gained 40,000 TikTok followers in three days. "A win is a win," he wrote.

Insider has reached out to him for comment.