- Robbie Segall was visiting family friends in the West Bank when Hamas attacked Israel.
- The Canadian is trying to get home and said his government wasn't helping him.
A Canadian man who is stuck in Israel said the Canadian Embassy in the country hasn't provided any assistance to him.
Robbie Segall, who moved to Tel Aviv in August for an internship, told Insider that he was redirected to an emergency hotline when he called the embassy Sunday.
A representative told him that it was closed over the weekend and was shut on Monday because of Canadian Thanksgiving.
Segall spoke with an embassy emergency hotline worker in a call Monday, which he recorded and shared with Insider.
The worker told him it had no information on whether the Canadian Embassy in Israel was closed until Tuesday and that it had "not received any information regarding evacuation flights from the Canadian government yet."
The 22-year-old, originally from Montreal, was also told that "the only way out is through commercial flights."
The Canadian government's Emergency Watch and Response Centre said in an email Monday to Segall that it was only offering in-person services at the embassy Monday until 04:30 p.m. However, Segall has been staying with family friends in Efrat in the West Bank since Thursday.
"In layman's terms, they said, 'You're on your own if you want to get out.' They're not even trying to help," he said. "I'm frustrated with the Canadian government for their disregard for their citizens."
Hamas launched a surprise wave of attacks from Gaza on Saturday, leading Israel to declare a "state of war." Palestinian militants invaded Israel with paragliders, boats, and motor vehicles. They broke through security fences on Israel's border with Gaza before launching an attack.
The death toll had topped 1,500 by Monday and hundreds of civilians and military personnel had been taken captive.
Three emergency sirens were activated Saturday in Efrat, Segall said, and a further one on Sunday. He added that locals gathered in a synagogue on Saturday and returned to their homes later in the day while police patrolled the streets for possible threats.
"I'm safe where I am and a lot of people around here have weapons, and there are checkpoints around," Segall said. "I physically feel safe, but mentally, it's just been very frustrating, to say the least."
The Canadian prime minister, Justin Trudeau, posted on X on Monday and said he met officials and ministers in an Incident Response Group meeting.
"We discussed Hamas' terror attacks against Israel, our concern for civilian life, and our commitment to coordinating efforts with global partners," he wrote.
There are more than 2,450 Canadians registered as being in Israel and 480 Canadians registered as being in Palestinian territories, Pierre Cuguen, a spokesperson for Global Affairs Canada, told Insider in a statement. Global Affairs Canada is the department that manages the country's diplomatic relations.
"Canadians in or around the affected area should limit their movements, follow instructions of local authorities, and shelter in place until it is safe to leave the area. For updated advice, Canadians are encouraged to monitor our Travel Advice and Advisories and sign up with the Registration of Canadians Abroad service," the statement read.
Cuguen said the department was aware of reports of one Canadian who had died and three others who were missing. He said it had responded to 785 inquiries since Saturday relating to travel advice and the security situation.
"The Government of Canada's first priority is always the safety and security of its citizens. For this reason, we will not comment on or release any information which may compromise ongoing efforts or endanger the safety of Canadians," Cuguen added.