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9 things customers should know about McDonald's, according to a former cashier going viral on TikTok

  • In July, makeup artist Dessy Joseph filmed a TikTok video where she shared her "secrets" from working at McDonald's.
  • The 26-year-old's video went viral, racking up millions of views and hundreds of thousands of subscribers.
  • Since then, Joseph has filmed over 30 videos about her time at the chain.
  • Joseph reminds her viewers that her information comes from her personal experience at a franchise and that she cannot speak to corporate policies or practices at other restaurants.
  • Some of her tips include avoiding the caramel sundae, how to ask for substitutions, and more.

Dessy Joseph, a makeup artist from Brooklyn, wants to share her McDonald's secrets with you.

The 26-year-old went viral on TikTok in July after revealing the "inside information" she gathered while working at the chain (she later told Insider she worked as a cashier at a McDonald's franchise from 2013 to 2014). One month, 500,000 followers, and over 30 videos later, Joseph has established herself as TikTok's resident McDonald's expert.

The project began, Joseph told Insider, when she made a YouTube video in 2017 titled "10+ THINGS MCDONALD'S WORKERS DON'T WANT YOU TO KNOW." The video, however, didn't gain much traction. Still, she found herself relying on her insider knowledge when advising friends on what to order — and what not to order — at the chain. This summer, she was inspired to take her McDonald's wisdom to TikTok when a friend and social media consultant suggested she bring her fast food content to new platforms.

On July 15, Joseph filmed a TikTok video shortly before going on a date. When she returned home, she had gone viral, jumping from 6,000 subscribers to 100,000 in just 48 hours. The video has since racked up over 22 million views.

"At first I thought it was just a glitch in the app," she told Insider. "But people really want to know this stuff."

In several videos, Joseph stresses that her information comes solely from her experience as a cashier and may be specific to the franchise where she worked. When contacted by Insider, a McDonald's representative declined to comment.

Here are some of the things Joseph says she learned while working at the beloved fast-food chain.

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