+

Cookies on the Business Insider India website

Business Insider India has updated its Privacy and Cookie policy. We use cookies to ensure that we give you the better experience on our website. If you continue without changing your settings, we\'ll assume that you are happy to receive all cookies on the Business Insider India website. However, you can change your cookie setting at any time by clicking on our Cookie Policy at any time. You can also see our Privacy Policy.

Close
HomeQuizzoneWhatsappShare Flash Reads
 

2 blind passengers say being ordered to leave a cruise ship before it set sail was 'humiliating': report

Jun 10, 2023, 20:19 IST
Business Insider
The passengers had booked a cruise on the P&O Ventura.Getty Images
  • Two blind passengers told ITV News they were ordered to leave a P&O Cruises ship.
  • Pam May and Jennie Bailie said the order was due to "health and safety reasons."
Advertisement

Two blind passengers who were ordered to leave a cruise ship before it set sail said it was "humiliating" and that they "felt like criminals".

Pam May and Jennie Bailie told ITV News they were asked to leave a P&O Cruises Ventura ship in May for "health and safety reasons".

"We were standing there and having to argue why we had the right to travel, and go on holiday on our own, the same as everybody else," May told the outlet.

The friends, from West Sussex, said they were put in a room for two hours before being escorted off the ship in Southampton, England. They said they asked to use the restroom first but were not allowed to do so.

Bailie told ITV News they were "marched off" the ship "like two criminals. It was totally and utterly embarrassing, and very, very upsetting."

After arriving home P&O then charged them a cancellation fee of almost £900 ($1,130) each — the entire price of the cruise.

Advertisement

May told the outlet: "We weren't even given the opportunity to say 'look, this is what we're capable of.' They didn't ask to get to know us and see what we were like as individual people. They just decided 'oh you're blind you can't be on there'."

P&O Cruises told Insider in a statement: "Whilst we want all our guests to have a wonderful time with us, clearly the safety and wellbeing of all onboard is our priority at all times. We are so sorry that these guests were unable to travel with us and we have offered them a full refund for their holiday including any expenses incurred."

In November 2022 Virgin Voyages said it was "infinitely sorry" after Donovan Tildesley, who is blind, was told to leave a cruise ship before it departed from Miami, the Daily Hive reported. However, an executive then intervened and Tildesley was flown to Honduras to join the cruise.

Tildesley also posted on Instagram a picture of a note from Virgin founder Richard Branson that read: "Thanks for giving us the chance to make things right."

You are subscribed to notifications!
Looks like you've blocked notifications!
Next Article