2 backpackers say they had to sleep outside an airport in Vietnam after their hotel booking was canceled at the last minute, and they documented the ordeal on TikTok

• Two backpackers say they were stranded in Vietnam after their hotel booking was canceled by Agoda.
• Robbie Leigh posted photos on TikTok that showed him and a friend sleeping outside an airport.

A backpacker says he was stranded in Vietnam after a third-party website canceled his hotel booking, and he documented the experience on TikTok.

Robbie Leigh, who goes by the username @robbiejleigh on TikTok, posted a series of photos claiming that he was forced to sleep outside the airport after Agoda canceled his stay at a hotel in Hue, a province in central Vietnam.

The TikTok, posted on Monday, has garnered over 430,000 views as of the time of writing.

One of the photos showed Leigh with another backpacker, whom he tagged @elliot.mathieson, posing outside a hotel called the OYO 882 Lucky Hotel. Leigh did not specify which dates he was booked to stay at the hotel.

Leigh said the pair arrived at Lucky Hotel at 8:30 p.m.and found that Agoda had canceled their booking. He said the hotel manager kicked them out of the hotel two hours later.

In an email to Agoda, as shown in his TikTok, Leigh asked the Singapore-based travel agency to relocate them to a new hotel. "Please call me. I am begging," he wrote. In the TikTok, Leigh said he and his friend tried their luck at three other hostels, but they were all fully booked.

At 12:40 a.m., Leigh sent Agoda another email. "We are about to be on the street with nowhere to go. This city is dangerous please help me!!!!!!" Leigh wrote, per his TikTok.

Leigh and his friend headed to the airport an hour later, eight hours before their flight to Hanoi. But the pair was in for a surprise — the airport was closed, forcing them to wait on the metal seats outside the building.

At 2:26 a.m., Agoda responded to Leigh's emails, writing, "We have tried our best to search for alternatives but unfortunately there are no accommodations available in the area matching your original booking dates."

"Once again, we apologize for any inconvenience to your travel plans," Agoda wrote, per the screenshot. The screenshot did not show if Leigh had been compensated for the ordeal.

A series of photos showed that after receiving Agoda's email, Leigh and his friend got ready for the night, brushing their teeth outside the airport.

OYO Hotels told Insider it plans to work with Agoda to refund Leigh.

"Agoda and OYO's booking systems didn't communicate to each other properly. Agoda's system accepted the bookings while the hotel was already fully booked," an OYO spokesperson said.

The spokesperson said that the hotel manager "offered the guest to stay at his home as a last resort," after he helped Leigh look for another hotel.

"We are really pained to know that the guest ended up spending the night outside," the spokesperson added.

TikTok users flooded Leigh's post, sympathizing with their experience.

"How did you guys survive outside it's so hot," one user asked, referring to Hue's tropical weather, where temperatures can reach up to 100 degrees Fahrenheit.

"Oh no I'm so sorry for these bad experiences," another user wrote. "If I was the hotel manager, I would have let you in," she continued.

It's not the first time travelers have been left stranded after booking on a third-party website. In December 2018, dozens of tourists were left without hotel rooms after the now-defunct booking site HotelQuickly canceled their reservations. The company shuttered that same month and did not refund its customers.

Leigh and Agoda did not immediately respond to Insider's requests for comment.