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12 things you probably didn't know about Costco

Janaki Jitchotvisut   

12 things you probably didn't know about Costco
There are some things even true Costco fans don't know about the store.REUTERS/John Gress JG/GN
  • You can go inside a Costco before you purchase a membership if you know a current member.
  • The people giving out samples aren't Costco employees.
  • Costco uses price-tag codes to indicate discontinued and clearance items.
  • If you just want to check out the inside of a Costco before you purchase a membership, you're in luck as long as you know a current Costco member.
  • Those people giving out samples aren't Costco employees — so don't be confused if they can't tell you where to find the sugar.

If you've never shopped at a Costco, it can be a slightly overwhelming experience the first time. There's just so much to take in — and everything seems gigantic, including the shopping carts. Small business owners frequently shop there, so it's not unusual to see someone walking out with cases of bottled beverages or cleaning products.

But even if you're a Costco regular, there are still some things you might not know about the international chain — and here are a few of them.

You don't have to be a Costco member to purchase everything in the store.

You don
You might be able to shop the alcohol section and pharmacy without a membership.      Meredith Ochs

Both alcohol and pharmacy accessibility to non-members is determined by state laws — so depending on where you live, you might be able to shop for just those items at Costco without first becoming a member.

The Costco store layout design is totally deliberate — and aimed at making you fill your cart with more stuff.

The Costco store layout design is totally deliberate — and aimed at making you fill your cart with more stuff.
The store is designed like a maze on purpose.      Jeramey Lende/shutterstock

Culver City, California, Costco general manager Thad Kleszcz spoke to Inside Edition about the store layout strategy in 2018 — which he described as being like both a horseshoe and a maze.

This also partially explains why Costco doesn't have the aisle signs that most grocery stores have. There's nothing overhead telling you that cereal is in this aisle and laundry soap is in that one.

The people handing out free food samples at Costco work for a completely different company.

The people handing out free food samples at Costco work for a completely different company.
People giving out samples might not be able to give you store directions.      Tim Boyle/Getty

Costco subcontracts its product sampling to different companies around the world — for example, in the US, sample workers are provided by a company called Club Demonstration Services.

So if you want to ask where you can find the giant bags of chocolate chips, keep in mind that you're probably better off asking a Costco employee instead of a person giving out samples.

Costco's return policy is pretty generous.

Costco
You can return a number of products.      Joe Raedle / Staff / Getty Images

If you're an active Costco memberand you decide at any time that you want to cancel, Costco's official policy is to refund your membership fee in full.

Actual merchandise returns are simple and easy, even on perishable items like produce.

Even more remarkable is Costco's electronics return policy — officially set at 90 days from the date any member received the item, and not including small countertop kitchen appliances. See the full policy for specific details.

If you're not sure if Costco membership is right for you, there are a couple of ways you can try it out before you commit.

If you
You can try the membership before committing.      REUTERS/Mike Blake

As long as you know a current Costco member, you have a couple of options to see if Costco is a place you want to shop on a regular basis.

Costco members can bring up to two guests who are non-members into the store with them at any given time — so it's easy to plan a shopping trip with a friend or family member and check things out.

If you prefer to shop solo, get your Costco member friend to buy a Costco cash card and load some money onto it for you. You can present the Costco cash card at the entrance to the warehouse and shop with it like any member — but with no membership required. Be aware that you can't add money to a Costco cash card unless you're an active member, though.

There are money-saving secrets on some Costco price tags — if you can decipher the codes.

There are money-saving secrets on some Costco price tags — if you can decipher the codes.
Look out for certain price tags.      Justin Sullivan/Getty Images

Most regular Costco prices end in a nine — but as Business Insider learned from several Costco employees in 2018, prices that end in a .97, .88, .00, and/or have an asterisk all require your special attention when deal hunting.

An asterisk — with or without one of the price endings indicated above — means that Costco won't be restocking that item, so you'd better stock up if it's something you like.

Prices ending in .97 are clearance items — the code is so popular that there's even a Costco fan community dedicated to posting new clearance deals regularly at Costco97.

Prices ending in .88 or .00 are local store specials that were marked down by a manager — and are usually the last units of something else that location will no longer be carrying.

Kirkland Signature-brand alcohol rumors abound — and some of them are true.

Kirkland Signature-brand alcohol rumors abound — and some of them are true.
There was a rumor that Kirkland vodka was actually just Grey Goose.      Matt Winkelmeyer/Getty Images for Grey Goose

Sorry, vodka fans — although Kirkland Signature vodka offers great quality for the money, San Francisco CBS affiliate KPIX found out that it's not Grey Goose after all.

However, KPIX also learned directly from a Costco rep that Kirkland Signature branded beer in the Bay area is made by Gordon Biersch. Since the brand prides itself on being as good or better than national brands, you can probably take this to indicate a relatively high level of quality at your local Costco no matter where you live.

Costco doesn't accept manufacturer coupons at its stores — but you can still use rebate apps on your phone to save extra money.

Costco doesn
Although you can't use coupons, you can use rebate apps.      igor kisselev/Shutterstock

According to the shopping enthusiasts at the Krazy Koupon Lady, it's very possible to use rebate apps like Ibotta and Checkout51 for items you purchase at Costco. This applies whether or not those items are also featured as instant rebate items in the current month's Member-Only Savings guide.

The famous $1.50 all-beef hot dog and soda deal is the same throughout Costcos in the US and Canada.

The famous $1.50 all-beef hot dog and soda deal is the same throughout Costcos in the US and Canada.
The price of hot dogs and soda have been the same since 1985.      Mary Meisenzahl/Insider

Canadian publication Today's Parent also confirmed that Costco locations in Canada charge the same $1.50 for a hot dog and soda — pop, excuse me — that is charged at their food courts in the US. That price has been in effect since 1985.

Since Canadian prices are usually slightly higher than US ones, that's a nice bonus for Canadian Costco food court enthusiasts.

Costco is known for treating its employees well throughout the retail world — and employees frequently say so in public.

Costco is known for treating its employees well throughout the retail world — and employees frequently say so in public.
Costco has a pretty solid reputation for treating employees well.      Sarah Schmalbruch/INSIDER

Check out numerous Reddit AMAs with confirmed current and former Costco employees and you'll see stories like this one from Reddit user jes3se talking about good pay, benefits, working environment, and coworkers at their location who have been there for 15 to 25 years.

Although Insider can't verify these stories, employees saying that they plan to work at Costco as a career is not uncommon on Reddit.

In the past few years, Costco's also regularly made it onto Glassdoor's list of best places to work.

The famous $4.99 Costco rotisserie chicken is placed in a strategic spot.

The famous $4.99 Costco rotisserie chicken is placed in a strategic spot.
Costco reportedly counts on you to pick up some stuff on the way to grab your rotisserie chicken.      Sarah Schmalbruch/INSIDER

When you stop in for a $4.99 rotisserie chicken at your local Costco, you have to go to the back of the store to pick it up. That means you pass all sorts of other merchandise on your way to the chicken and then up to the checkout — Costco counts on this because the chickens are sold at a loss.

Costco sells millions of these chickens a year — and if most of those buyers also pick up one or two other things on their way to the checkout, those inexpensive chickens have done their job.

Costco has a solid price-matching policy, too.

Costco has a solid price-matching policy, too.
Mary Meisenzahl/Insider

If an item you purchased goes on sale at Costco within 30 days of when you bought it, you can request a refund for the price difference.

This can be especially helpful for high-cost items, but keep in mind you can't use the policy to compare online buys to in-store offers.

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