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An Instacart shopper reveals the 4 biggest mistakes customers make when ordering groceries online
An Instacart shopper reveals the 4 biggest mistakes customers make when ordering groceries online
Melissa WileyJun 10, 2021, 23:01 IST
An Instacart shopper spoke to Insider about common mistakes she sees customers make when ordering groceries through the app.JEN-on-the-GO!; sdx15/Shutterstock
Instacart is a delivery service that allows you to order groceries online or through an app.
An Instacart shopper spoke to Insider about the biggest mistakes that can lead to order delays.
Common mistakes customers make include not leaving instructions for your shopper and not tipping.
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Instacart shopper Jen, 54, told Insider she has worked for the grocery delivery company since April 2020.
Jen is a 54-year-old Instacart shopper based in Massachusetts.
JEN-on-the-GO!
Jen said the biggest mistake is ignoring shoppers when they ask you about replacement options or have questions about your order.
Customers can share their options for items that aren't in stock.
Denver Post Photo by Cyrus McCrimmon
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If you can't be on hand to check the Instacart app while a shopper is fulfilling your order, don't leave your shopper without instructions, Jen said.
Customers can leave instructions before submitting their orders.
Instacart
Jen also cautions against giving shoppers lower star ratings for reasons out of their control.
Screenshots show Instacart delivery notifications from a customer's perspective.
Instacart
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Lastly, skimping on your tip can cost you in the long run.
Jen told Insider that she never accepts orders without a customer tip.
Instacart