A Five Guys employee shares 3 things he wishes customers knew before coming in

• A Five Guys employee shared the things he wished customers knew before they ordered.
• There are no freezers in any Five Guys locations, according to the company, and all food is fresh.
• Don't bother asking for well-done fries because they're already cooked that way.

Maezion Henix, the Five Guys Burgers and Fries employee who went viral for taking viewers behind the scenes with his TikTok videos, shared some morsels of information he thought were important for any prospective customer.

In addition to his wish list of behaviors he wanted diners to stop, the employee in Shreveport, Louisiana, told Insider that there were three key things he wished Five Guys patrons knew before they came in.

Your order will be out in 8 minutes or less

Henix said his team had eight minutes maximum to get each order out. And each meal is made to order.

"So we're going to get your food out quick," he told Insider.

Once a customer places an order, Henix said, the cashier will call out how many patties are needed before they finish the purchase transaction. This helps get things moving quickly, he said.

But depending on staff size and business volume, wait times may vary, a representative for the brand told Insider.

All the food is fresh

According to the company's website, there are no freezers in any Five Guys location. The website says all food is fresh, and Henix confirmed the claim when he showed his TikTok followers how the chain's boardwalk-style fries were made. Over the phone, he walked Insider through the process of how each burger is made, from how the patty is pressed with a flat tool to how many minutes it takes to cook on each of the three grill stages.

Henix said he thought the freshness of ingredients justified the price of each item, which is generally higher than the prices at other fast-food chains. He said if more customers knew that the food was always fresh, they'd be more willing to pay for it.

The fries are always well-done

It's common practice for people who like dark, crispy fries to ask for them well-done. At Five Guys, though, those customers are wasting their breath, Henix said.

He said the chain's twice-fried potatoes were always served well-done. But if you're a customer who wants them even crunchier on the outside, ask for "extra crispy," he said.