A Chipotle customer's video that appears to show a bug crawling around her meal goes viral on TikTok

• A woman is going viral for sharing a TikTok video appearing to show an insect in her Chipotle meal.
• Cece (@butterrgirll on TikTok) filmed a green bug that appeared to be entangled in some lettuce.

A Chipotle customer is going viral on TikTok after sharing a video on Monday of a meal that appeared to have an insect in it.

The woman, who uses the name Cece and the username @butterrgirll on the platform, told her more than 572,200 followers that she found a green bug moving in her burrito bowl.

"I was just eating my Chipotle, right?" she says in the video, which has over 4.9 million views at the time of writing. "And I seen something moving in my food. So I had to empty it on the plate to make sure I wasn't tripping."

The video then shows what appears to be a small green insect entangled in some lettuce. It's difficult to see at first, but after Cece moves it gently with her plastic fork, the bug appears to move around the bowl.

"What the hell is that?" she asks in the video, later adding: "Chipotle, I need answers. I need answers. I need answers."

According to Science Direct, the pest could have been a type of aphid that feeds on lettuce and other vegetable crops.

Cece posted a follow-up video later the same day, which has over 318,000 views at the time of writing. In the video, she says that she went back to the restaurant and asked to speak to a manager. While she said the manager was unavailable, she said she did speak to a supervisor about what she had found.

She said she told them: "I just ordered food from y'all and y'all got bugs in your food, do you wanna see it?"

Cece confirmed to Insider the supervisor apologized and offered her a full refund, which she said she has received. She also shared a screenshot in the video that appeared to show a pending refund of $29.50 from Chipotle in her bank account's online transaction history.

Cece she has since escalated the incident to corporate, telling Insider: "They told me they will reach out to the store and make sure it wouldn't happen again."

Representatives for Chipotle did not immediately respond to Insider's request for comment.