The CEO of real estate startup TripleMint answers 6 of your biggest questions about finding a new home in New York City

Enter TripleMint, a real estate startup hoping to ease the pain of renting and buying in New York City. TripleMint brings the power of 21st-century search and a customer experience focus to the convoluted universe of old-school agencies, listings, and fees.

It's a sleek end-to-end property solution, drawing in (and predicting) the full database of available properties. TripleMint then connects potential clients with one of their 30 agents, who are incentivized not by sales - which is the traditional agency approach - but instead by customer experience and satisfaction feedback. The startup will even help out with moving deals.

"TripleMint's platform really powers the whole transaction for buyer, seller, and renter by offering value directly to the consumer," CEO and co-founder David Walker told Business Insider.

We recently sat down with Walker and TripleMint's head of sales, Tyler Whitman, to get the inside scoop on how to make the right choices around buying and renting in this competitive market.