Telcos have to pay you for call drops

Telecom regulator TRAI has rejected pleas from Indian telcos not to compensate customers for call drops. Telecom companies flagged several problems in implementing the regulations and warned that mobile tariffs would go up.

However, India’s telecom authorities have rejected the argument.

"The issues raised in your representation have already been considered by the Authority before issuing the regulations and, therefore, your request to withdraw the Telecom Consumers Protection (Ninth Amendment) Regulations, 2015 has not been agreed to by the Authority," TRAI said in separate letters to COAI and AUSPI.

COAI and AUSPI represent all GSM and CDMA operators in the country.

The Telecom Regulatory Authority of India (TRAI) last month mandated that telecom companies from January 1 should compensate users at the rate of Rs 1 per dropped call, with a ceiling of three dropped calls per day.

Image credit: Indiatimes