SBI’s mobile banking app is down for the third time in 30 days — digital services take a hit for the 25th time this year

• State Bank of India’s mobile banking services are down yet again. This is the third time its mobile application YONO has been unavailable to its customers in the last 30 days.
• In the past one year, the bank’s digital services have been down at least 25 times with many of the episodes lasting multiple days.
• After the outrage on Twitter, SBI has acknowledged that its mobile banking service is down due to a ‘system outage’ and it is working on fixing the problem.

State Bank of India’s mobile banking services are down, yet again. The bank stated that the mobile banking application, YONO, is down due to a ‘system outage’.


SBI is instead asking customers to use OnlineSBI or YONO Lite for their banking requirements.


The SBI outage comes in the wake of the Reserve Bank of India (RBI) asking HDFC Bank to explain why it has been suffering from outages over the last two years. Albeit, HDFC Bank’s outage ran across the spectrum, taking down its ATMs, UPI transactions and online banking — SBI’s glitches have occurred a lot more often.


HDFC Bank has suffered long outages thrice in the last two years. SBI, on the other hand, has been down at least once every month this year, except for July, according to data on DownDetector. More than half of these episodes lasted longer than 24 hours.

Month	Frequency of at least one of SBI’s services being unavailable
December	1
November	3
October	6
September	3
August	1*
July	-
June	2
May	1
April	2
March	1
February	2
January	3
TOTAL:	25

* - SBI’s online services were down from August 4 to August 11 culminating in a seven-day outage.
Source: DownDetector

Issues range from UPI payments being inoperable to net banking and mobile banking being inaccessible.

Last month, the bank justified that technical issues across its platforms were because it was upgrading its internet banking platform, on November 22 and on November 8.


In October, the bank attributed its glitchy digital services to ‘intermittent connectivity issues’.

And, so the wheel keeps turning.

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