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Capital One experienced an outage Friday.
- Capital One confirmed it was experiencing an outage via a tweet on Friday morning.
- Friday is payday for many customers, but some were left without access to their accounts.
- People took to Twitter to complain and call out the bank.
- Visit Business Insider's homepage for more stories.
Capital One Bank confirmed it was having technical problems with a tweet from its customer service account Friday morning.
"Capital One is experiencing a technical issue impacting customer money movement, including direct deposits, and the ability for some customers to access accounts. We are actively working to resolve the issue and restore all services. Customers will not be responsible for any fees associated with this issue. We greatly apologize for the inconvenience," a spokesperson for the bank told Business Insider.
The outage was first reported by CNET.
The bank had similar problems earlier this week. Early in the morning on October 28, it tweeted that the issue was resolved and that it was restoring services. Customers responded to that tweet this morning, asking if the problems were starting again.
Customers quickly took to Twitter to complain and ask for updates. Many were especially angry that they had to turn to Twitter to find news about their bank in the first place.
Many customers also mentioned that they were unhappy with the bank after a data breach of over 100 million customers' data this summer. In August, some customers filed a class action lawsuit against the bank, alleging negligence in protecting their personal information.
The outage is ongoing. We'll update this story with more updates as they come in.
Capital One is experiencing a technical issue impacting customer money movement, including direct deposits, and the ability for some customers to access accounts. We are actively working to resolve the issue and restore all services. We greatly apologize for the inconvenience.
- Capital One (@AskCapitalOne) November 1, 2019This is pretty terrible- as hundreds of others have already stated; I called and the call dropped within a few minutes. Of course there isn't a branch where I live to go in and ask further questions. This is level 10 sketchy @CapitalOne @AskCapitalOne
- Alyssa hancock (@Alyssahan93) November 1, 2019I think we need more than this capital one. Not only is it payday for a lot people but rent/mortgage payments are also due! We have things that auto draft! Why do I get hung up on every single time I try to call?? I have no choice but to tweet.
- Jennifer Siddle (@jennsidd) November 1, 2019I'm about to board an international flight and have no access to checking, savings and MMA info. At 5am I was able to access the app, but deposits were missing. You can't bother to pick up the phone or send an alert? I shouldn't have to visit Twitter to learn of this
- Paola Ferrer (@paolaferrer) November 1, 2019