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An underaged teenager rented a stranger's Deliveroo account to earn some extra money. He died on shift.

Nov 14, 2023, 21:28 IST
Insider
A Deliveroo rider riding their electric bike in the City of London on November 10, 2023.Getty Images
  • A 17-year-old rented a Deliveroo rider account to make some money, his mother told the BBC.
  • He was killed on shift, but the company hasn't been held accountable, his family told the outlet.
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A teenager was killed while working for Deliveroo — but the company hasn't been held accountable for his death because he was borrowing someone else's account, according to a BBC investigation.

Leo, 17, was renting a stranger's account on the food delivery platform when he was killed on a borrowed motorbike, per the BBC.

The report did not specify how, when, or where the accident took place.

Despite being underage, Leo worked for Deliveroo from age 15 through an unidentified worker's account, according to the BBC report.

While minors are not allowed to work for the food-delivery company, per its website, verified riders can lend their accounts to people who they consider meet the company's substitution policy.

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These requirements include being over 18, having a clear criminal record, having food delivery insurance, and having regular motor vehicle insurance, per the company's website.

But this hasn't stopped younger riders from working delivery shifts.

"They make a lot of money, and they don't want to stop. £100 or £200 a day — it's a lot of money," Leo's mom told the outlet.

While Deliveroo claims to have a "zero tolerance approach" toward ineligible riders, Leo's stepfather said that the company hasn't reached out to them, according to the BBC.

"No one's accountable; they just take the money. It's not right," he told the outlet.

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A Deliveroo spokesperson told Insider that it is "clearly and consistently communicated to all riders" that all employees, including subcontractors, must comply with the company's requirements, adding they would stop working with any ineligible workers "with immediate effect."

The BBC investigation also found cases of riders lending their accounts on UberEats and Just Eat.

A spokesperson for Uber Eats told Insider that all couriers working on the platform must "pass a criminal background check, be over the age of 18, and hold a valid right to work in the UK."

They added that anyone who fails to meet the criteria will "lose access to the app."

A spokesperson for Just Eat told Insider that they have no evidence of minors working on their platform and that they are bound by UK employment laws.

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"Under the UK's employment laws, the courier account-holder is responsible for ensuring their substitute meets the necessary standards to deliver on our network," the spokesperson said.

Anthony Sakrouge, a partner at the UK employment law firm Russell-Cooke Solicitors, however, told Insider that the issue isn't the result of "lenient" UK labor laws but rather the companies' current approach.

He added that people who have convictions or do not have the right to work in the UK are also "probably" using the same scheme to get work.

"The system is therefore open to abuse at the moment," Sakrouge said.

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