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Why is Prime Video not working? How to troubleshoot your Amazon Prime Video app when it won't play properly

Dave JohnsonJul 17, 2020, 01:02 IST

If Prime Video stops working, there are a few simple fixes.Patrick Semansky/AP Images

If your Prime Video app isn't working, start by making sure your account is active, and then check to make sure you're connected to the internet.
Try using Prime Video on another device, and if it works there, reboot the first device.
Other things you can try include reinstalling the Prime Video app, and making sure you have enough internet bandwidth.

Like most streaming services, Amazon Prime Video usually runs without issue.

However, it's inevitable that at some point, you'll run into some sort of issue — that's just technology for you.

If Prime Video isn't working for you, these are the most common problems and solutions.

Check out the products mentioned in this article:Amazon Prime Video (From $8.99 at Amazon)

Make sure your Prime Video account is active and in good standing

Make sure your account is active with a current form of payment. Dave Johnson/Business Insider

Make sure you're connected to the internet

Prime Video needs a stable internet connection to work. Casezy idea/Shutterstock

Try Prime Video on a different device

If Prime works on all devices but one, you know that one device is the issue. Faizal Ramli/Shutterstock

Restart the device or reinstall the app

If rebooting your device didn't help, try uninstalling and reinstalling the app. Dave Johnson/Business Insider

Pause other internet activity and shut off unneeded network tools

If other people are using the same internet connection as you, Prime Video will slow down. Mark Wilson/Getty

Make sure you have the right HDMI cable

You might need to purchase a new cable to be able to watch all the video you want. Amazon

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