How to claim an Etsy order purchased as a guest so you can open a case or leave a review
- To claim an Etsy order purchased as a guest, locate your email receipt and click on the order number, then make an account.
- Claiming an Etsy order must be done through a web browser and can't be done using the mobile app.
- Making an Etsy account will also let you open a case or leave a review on the item you purchased.
For most items on Etsy, you can check out as a guest without creating an account.
However, if you have an issue with your order and need to open a case on Etsy to get a refund, replacement, or have an item re-shipped, you'll need to create an account and claim your order to do so.
Claiming an order links it to your Etsy account. Creating an account and claiming your order will also allow you to review the item you purchased.
Luckily, doing this is easy. You can't use the app, however - you'll need to go to the website on your desktop computer or mobile phone browser.
How to claim an Etsy order purchased as a guest
Go to your email inbox and find your receipt sent from transaction@etsy.com. You should have received this the day you placed your order.
Locate the confirmation email provided by Etsy.Abbey White/Insider Click on the order number located on the first line of the email receipt.
Your Etsy order number is what you need to link your receipt to your account.Abbey White/Insider - Create an Etsy account by following the on-screen prompts or sign into an existing Etsy account.
- Your order will automatically link to your new Etsy account.
Quick tip: For new Etsy accounts, you need to use the same email address that you used for your guest checkout to link the purchase.
How to find your order confirmation receipt for your Etsy guest purchase
If you're unable to locate the email with your receipt, check your spam or junk mail folder for an email from transaction@etsy.com. Use your email search function to find emails from that address. If this doesn't work, contact Etsy Support.
If nothing happens when you click the email's confirmation number, double-check to make sure you're viewing your order receipt. Other notification emails, like shipping updates and new message notifications from the seller, don't include links for claiming your order.
If you see an error page, sign out of Etsy and sign into your account associated with the email you used during guest checkout. If you're trying to claim the order on a mobile browser, make sure you've signed out of the app first.
How to sign out of the Etsy app to claim your order
Open the app, then tap "You."
Tap the "You" icon in the bottom menu of the Etsy mobile app.Abbey White/Insider Tap "Settings."
Settings will be the last link in the Etsy app's "You" menu.Abbey White/Insider Now select "Sign Out."
You'll only be able to sign out of the Etsy app if you were already logged in.Abbey White/Insider