scorecard6 ways to fix your Roku when it's not connecting to WiFi
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6 ways to fix your Roku when it's not connecting to WiFi

Abigail Abesamis Demarest,Steven John   

6 ways to fix your Roku when it's not connecting to WiFi
You can take a few simple steps to fix your Roku's WiFi connection.moodboard/Getty Images
  • If your Roku isn't connecting to WiFi, check the internet connection and restart your device.
  • First, determine whether or not your Roku is connected to the internet.
  • Next, pinpoint whether it's a Roku issue or a WiFi network issue.

A strong internet connection is crucial to accessing all the content available to you on Roku. Anything less than that (weak or no internet) will interrupt streaming or keep you from accessing media entirely.

If your Roku isn't connecting to WiFi, it's likely due to a poor WiFi signal, a power or router issue, or a malfunctioning Roku. Try these troubleshooting steps below.

Check the internet connection

Check the internet connection
Make sure your Roku is connected to WiFi.      Roku

1. Go to the home screen. Press the left arrow on your Roku remote. Scroll down to Settings.

2. Press the right arrow to access the Settings menu. Press right for Network, then right again for the Network page.

3. Read the About page for connection information, including connection type, download speed, and signal strength. If you don't see this information, you're not connected to the internet.

4. If you've confirmed that you're connected to the internet but you're still having issues, scroll down to Check Connection, then press the OK button.

5. Try to stream something on your Roku to see if the problem is fixed. If not, try reconnecting your Roku to WiFi.

Restart your Roku

Restart your Roku
Head to the System menu.      William Antonelli/Insider

1. Go to the home screen. Press the left arrow on your Roku remote. Scroll down to Settings.

2. Press the right arrow to access the Settings menu. Scroll down to System.

3. Press the right arrow to access the System menu. Scroll down to System Restart.

4. Press the right arrow to highlight Restart, then press the OK button.

Reset your WiFi router and modem

If you've followed the troubleshooting steps outlined above and still can't connect to WiFi, you're likely dealing with a network, router, or modem issue.

Try restarting your WiFi router and modem to see if that fixes the problem.

Move Roku closer to router and modem

If a weak signal is your issue, physically moving your Roku device closer to your router and modem, or moving your router and modem closer to your Roku may help strengthen the signal.

Connect an Ethernet cable to Roku

While you can't plug an ethernet cable into a Roku Stick, physically using a cable to connect a compatible Roku player to the internet will always create the most robust, reliable connection.

For information on which Roku devices work with ethernet connections, and how to connect them, check out our article on how to connect your Roku device to the internet via a wired connection.

Contact Roku support

If all else fails, you can contact Roku support for further assistance with your issue. There's an online chat option and an email address for reaching out.

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