HDFC Bank’s net banking, UPI service and ATMs were down due to a 'data centre outage' but RBI demands more detailed information

• HDFC Bank’s customers were reporting unable to conduct transactions using net banking and UPI payments platform.
• The bank has stated that the problem is due to an outage at one of its data centres.
• The Reserve Bank of India (RBI) has asked HDFC Bank to furnish more details about the cause of the outage.

Customers of HDFC Bank were reporting problems with their net banking and digital payments. Many were unable to send transactions, others have gone so far as to say that they were unable to withdraw money from ATMs.

According to India’s largest private sector lender, there was been an outage at one of its data centres which has left certain services to be unable. HDFC Bank, however, did not divulge the cause of the data center’s downfall — whether it is due to internal or external causes, whether it is a glitch or sabotage. The Reserve Bank of India (RBI) has asked the bank to furnish more details.


Complaints first started coming in at around 6:00pm in the evening on Saturday, November 21 and reached their peak at 8:00pm.

Services resumed by Sunday morning, November 22. HDFC Bank too issued a statement saying, "The services impacted following the outage have been restored. While you may face intermittent issues as the system stabilizes there is no reason to worry now! Our sincere apologies for the inconvenience caused. Thank you for bearing with us during this period."

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