On being a good manager: "Our most important job as leaders was to communicate openly and transparently with our global teams, taking each and every one of our 11,000 associates on the journey with us."
On the digital revolution: "There has never been more creative freedom and potential, or more opportunity to connect and learn. But the pace of change also presents challenges: feelings of fear, distrust and uncertainty are pervasive."
On intuition: "I have learned to feel my way through life, personally and professionally. I have learned to listen and to hone my instincts to be perceptive and be receptive to change, to constantly live in ambiguity."
On serving a greater good: "I believe it is imperative that great companies add greater social value — the larger the company, the larger the obligation."
On inspiring others: "And if the end result is that someone, somewhere winds up believing they can do something out of the ordinary, well, then you’ve really made it."
On attitude: "The world is moving fast. Unless I can come in in the morning and smile, walk in the lobby and say, 'Good morning!' — if I am stressed — I am not going to do a good job."