Among the first to connect with customers for ideas would be Titan, which sells watches and spectacles, however, the plan is likely to be replicated across consumer-facing units such as Trent and Tata Motors.
Consumer feedback will be used to inform product design and service delivery, said a data analytics partner at one of the big four accounting and consulting firms that's working with Tata on the plan.
Notably, Crowd sourcing is a way of getting ideas and feedback from a large group of people, primarily those who are online, rather than from employees and suppliers.
The new push is in line with
The Tata group is expected to launch its ecommerce venture in December based on the marketplace model, similar to that of Flipkart,