Frustrated Americans are trying to see if their stimulus checks have been deposited, but bank websites and apps from Chase, Capital One, US Bank, and PNC aren't working
- The websites and apps of major American retail banks experienced errors on Wednesday.
- The issues arose as people logged on en masse to check on their coronavirus stimulus payments.
- The Internal Revenue Service also had issues with a new site that let people check the status of their payment.
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As Americans logged on to check the status of their coronavirus stimulus payments on Wednesday, many were hit with another hurdle: broken websites.
Furious customers took to Twitter to air their grievances against some of the country's largest financial institutions, including JPMorgan Chase, Citibank, US Bank, PNC, and Capital One.
The service interruptions were also confirmed by reports on Down Detector, a website that tracks website outages and error reports, and came just hours after the IRS saw issues of its own on the first day of launching a website for people to check the status of their payments.
A representative for JPMorgan Chase, the largest US bank by assets, acknowledged that, due to high volume of users attempting to login, some have experienced issues. There was no service outage, the company stressed.
The company was far from alone.
US Bank customers also said they were experiencing issues.
US Bank said it was aware that "some customers are reporting intermittent issues when trying to log in" and that it was investigating the matter.
Capital One wasn't immune, either.
In similar fashion, Capital One admitted on Twitter that "some customers may be temporarily experiencing issues accessing online and mobile accounts. We are working to get things back up and running as quickly as possible," it said.
PNC also experienced problems.
The Pittsburgh-based bank said that "some customers are experiencing access issues with online and mobile banking at this time. Our technology team is engaged and working hard to get this resolved."
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