Starbucks is being sued for allegedly misleading millions of customers
Starbucks
However, one woman is trying to turn that moment of annoyance into a class action lawsuit.
Starbucks is facing a $5 million lawsuit over the amount of ice the chain uses in its drinks, reports NBC News.
The lawsuit was filed in Northern Illinois Federal Court last week by Stacy Pincus. NBC reports that the suit claims the coffee chain is tricking customers by adding too much ice to its beverages, in an attempt to increase the drinks' profitability.
For example, while a Venti drink is advertised as containing 24 fluid ounces, customers ordering a Venti will typically receive about 14 fluid ounces of the Starbucks cold drink, whether it be iced coffee, iced tea, Refreshers or Fizzio handcrafted sodas. Ice chunks fill up the rest of the cup, something that the lawsuit argues is misleading and false advertising.
The proposed class action case seeks to represent the "millions" of customers who have purchased a cold drink from Starbucks in the last 10 years.
Starbucks spokesperson Jaime Riley said in a statement to Business Insider that the lawsuit is "without merit," as "customers understand and expect that ice is an essential component of any 'iced' beverage."
The lawsuit comes on the heels of another case in which customers claim Starbucks is purposefully ripping off customers. A class action lawsuit filed in March alleges that the chain has been underfilling lattes by roughly 25%.