scorecardWe visited the Nike, Adidas, and Puma flagship stores to see which serves customers best as the battle for sportswear heats up
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  4. We visited the Nike, Adidas, and Puma flagship stores to see which serves customers best as the battle for sportswear heats up

We visited the Nike, Adidas, and Puma flagship stores to see which serves customers best as the battle for sportswear heats up

We started out at Nike's flagship store on Fifth Avenue in New York City.

We visited the Nike, Adidas, and Puma flagship stores to see which serves customers best as the battle for sportswear heats up

The entrance was nothing short of breathtaking. We started our journey by walking down what appeared to be a Nike hall of fame, featuring different mannequins in assorted Nike apparel.

The entrance was nothing short of breathtaking. We started our journey by walking down what appeared to be a Nike hall of fame, featuring different mannequins in assorted Nike apparel.

The US women's national soccer team had just won the FIFA Women's World Cup when we visited, so the store was decked out in merchandise that was celebrating the victory.

The US women

Once we made it into the actual store, we couldn't believe our eyes. The entire store looked like the interior of a museum. On the walls, we found some merchandise behind glass and different epic looking photos of Nike-sponsored athletes.

Once we made it into the actual store, we couldn

Nike had announced a renewed commitment to female athletes earlier this year and it definitely showed in the store.

Nike had announced a renewed commitment to female athletes earlier this year and it definitely showed in the store.

There were sections for different countries that paid homage to players from teams around the world.

There were sections for different countries that paid homage to players from teams around the world.

And some of the jerseys were even for sale.

And some of the jerseys were even for sale.

Nike sponsored 14 of the 24 teams in the 2019 Women's World Cup this year, including the winning USA team. We quickly found a photo of US Women's Soccer star Megan Rapinoe.

Nike sponsored 14 of the 24 teams in the 2019 Women

Overall the main floor was pretty epic, though it felt more like a museum than a place to buy clothes — we felt more like onlookers than shoppers.

Overall the main floor was pretty epic, though it felt more like a museum than a place to buy clothes — we felt more like onlookers than shoppers.

We a found a couple of signs that told us about the perks of downloading the Nike app and becoming a NikePlus member, which did seem pretty enticing.

We a found a couple of signs that told us about the perks of downloading the Nike app and becoming a NikePlus member, which did seem pretty enticing.

But we continued our journey and headed upstairs to see what else the store had to offer. We found ourselves in the middle of a large collection of women's clothes. Here, we found everything from running clothes ...

But we continued our journey and headed upstairs to see what else the store had to offer. We found ourselves in the middle of a large collection of women

... to yoga attire, which was displayed nicely near this mannequin in a camel pose.

... to yoga attire, which was displayed nicely near this mannequin in a camel pose.

These shorts were going for $30.

These shorts were going for $30.

We found the famous plus size mannequins that Nike debuted earlier this year to increase awareness of its plus-size offerings.

We found the famous plus size mannequins that Nike debuted earlier this year to increase awareness of its plus-size offerings.

We also found a large kids section with everything from shoes to shorts. Nike recently launched a kid's shoe subscription service for kids called Nike Adventure Club.

We also found a large kids section with everything from shoes to shorts. Nike recently launched a kid

The men's section was pretty standard. It didn't seem to have any clear organizational method and nothing really stood out to us here ...

The men

... except for this t-shirt that referenced Nike spokesperson Colin Kaepernick that was going for $50.

... except for this t-shirt that referenced Nike spokesperson Colin Kaepernick that was going for $50.

There were also QR codes located throughout the store for customers to scan and view online.

There were also QR codes located throughout the store for customers to scan and view online.

We made our way to the Nike Sneaker Lab, a whole floor devoted to giving customers an inside look at the innovations and designs from Nike. This was definitely cool, but it seemed somewhat staged, and further enhanced that museum feeling we had felt earlier.

We made our way to the Nike Sneaker Lab, a whole floor devoted to giving customers an inside look at the innovations and designs from Nike. This was definitely cool, but it seemed somewhat staged, and further enhanced that museum feeling we had felt earlier.

Famous for its trendy and iconic footwear, Nike delivered with its vast displays of different sneaker styles.

Famous for its trendy and iconic footwear, Nike delivered with its vast displays of different sneaker styles.

And a lot of people in the store seemed eager to try on some of the latest designs.

And a lot of people in the store seemed eager to try on some of the latest designs.

We even found ourselves drawn to this rainbow Nike Air Max silhouette.

We even found ourselves drawn to this rainbow Nike Air Max silhouette.

The fifth floor was home to the Nike Expert Studio, where NikePlus members could receive personal services from professionals. It was a cool experience to walk through this multi-colored portal.

The fifth floor was home to the Nike Expert Studio, where NikePlus members could receive personal services from professionals. It was a cool experience to walk through this multi-colored portal.

While the expert sessions seemed cool, we didn't like that the experience was limited to members of NikePlus. It gave the entire section a feeling of exclusivity.

While the expert sessions seemed cool, we didn

Admittedly, Nike's store design was extraordinary. However, we didn't really feel like active participants in our journey throughout the store. As a non-Nike Plus member, the store was cool to look at, but there was little engagement beyond visual stimulation.

Admittedly, Nike

Next, we headed down Fifth Avenue to Adidas' flagship store.

Next, we headed down Fifth Avenue to Adidas

From the get-go, Adidas made it clear what they wanted to be known for. Though it might not be as big as Nike, Adidas was capitalizing on being the "home of the classics."

From the get-go, Adidas made it clear what they wanted to be known for. Though it might not be as big as Nike, Adidas was capitalizing on being the "home of the classics."

The classic Stan Smith sneakers were displayed prominently in the center of the store. We noticed that there was a lot of open space here, so our attention was immediately directed toward this structure.

The classic Stan Smith sneakers were displayed prominently in the center of the store. We noticed that there was a lot of open space here, so our attention was immediately directed toward this structure.

This main room was already markedly different than Nike. If the Nike flagship felt like a museum, this flagship felt like a cross between a chic garage and an upscale locker room.

This main room was already markedly different than Nike. If the Nike flagship felt like a museum, this flagship felt like a cross between a chic garage and an upscale locker room.

This service counter was designed to look like a gym locker room. Here, customers could choose from services including online returns and a bag check.

This service counter was designed to look like a gym locker room. Here, customers could choose from services including online returns and a bag check.

The first floor was showing some men's clothes — we found these three mannequins that appeared to be in the middle of a workout.

The first floor was showing some men

We also found another area that was prominently featuring the classic Adidas design.

We also found another area that was prominently featuring the classic Adidas design.

We headed upstairs and were met with this life-size statue of Adi Dassler — the founder of Adidas — hanging out in some bleachers.

We headed upstairs and were met with this life-size statue of Adi Dassler — the founder of Adidas — hanging out in some bleachers.

The second floor had a lot more to look at. There was a lot of clothing up here as well as some other interactive add-ons, which we would get to later.

The second floor had a lot more to look at. There was a lot of clothing up here as well as some other interactive add-ons, which we would get to later.

There was also a sale going on when we visited, which was a nice little coincidence.

There was also a sale going on when we visited, which was a nice little coincidence.

All throughout the store, we noticed some glass-enclosed displays with different items highlighting real-life people in New York.

All throughout the store, we noticed some glass-enclosed displays with different items highlighting real-life people in New York.

The men's clothing section had merchandise for a variety of sports, including tennis, golf, basketball, and running — we found shoes for various occasions as well, from sport to lifestyle.

The men

Adidas had a caged area for customers to test the way they kick a soccer ball, which was a great immersive feature that elevated our browsing experience.

Adidas had a caged area for customers to test the way they kick a soccer ball, which was a great immersive feature that elevated our browsing experience.

We also found an area for customers to personalize their own jerseys and t-shirts, which reminded us of the synthesis lab at Nike.

We also found an area for customers to personalize their own jerseys and t-shirts, which reminded us of the synthesis lab at Nike.

The women's section at Adidas was downstairs, below the main entrance to the store.

The women

Like Nike, Adidas is trying to focus on the female consumer as well. It recently signed a deal with pop-culture icon Beyoncé in an apparent effort to win over women. Even so, the offerings in this department weren't extraordinary.

Like Nike, Adidas is trying to focus on the female consumer as well. It recently signed a deal with pop-culture icon Beyoncé in an apparent effort to win over women. Even so, the offerings in this department weren

Nike's commitment to women was more apparent in the store, which probably had to do with the victory of the US women's national soccer team, which Nike sponsored.

Nike

Still, the merchandise in this section was decent.

Still, the merchandise in this section was decent.

We loved these Pride shorts for $30.

We loved these Pride shorts for $30.

And there was a massive section devoted to women's shoes.

And there was a massive section devoted to women

The Adidas store had some great features like the zone for testing kicking skills and the personalization station. But the store still lacked the immersive experience we were craving from a flagship store. Plus, the merchandise wasn't as inspiring.

The Adidas store had some great features like the zone for testing kicking skills and the personalization station. But the store still lacked the immersive experience we were craving from a flagship store. Plus, the merchandise wasn

So far, Nike is still in the lead. But when Puma opened its new Manhattan flagship, we had to stop by to see how it measured up.

So far, Nike is still in the lead. But when Puma opened its new Manhattan flagship, we had to stop by to see how it measured up.

The store made a great first impression with this giant classic Puma Suede sneaker that was waiting for us near the entrance.

The store made a great first impression with this giant classic Puma Suede sneaker that was waiting for us near the entrance.

The women's and kid's sections were downstairs, but we headed upstairs to start our journey on the second floor. Here, we found a Birch Coffee shop smack in the middle of the store.

The women

Next, we surveyed the second floor. With only two floors, this flagship seemed smaller than those of Nike and Adidas.

Next, we surveyed the second floor. With only two floors, this flagship seemed smaller than those of Nike and Adidas.

However, there was a notable organizational structure to the layout of the store. Each section was organized by sport.

However, there was a notable organizational structure to the layout of the store. Each section was organized by sport.

There were sections for soccer, golf, motorsports, and basketball. But we started in a general area with classic Puma merchandise, like these zip-up jackets.

There were sections for soccer, golf, motorsports, and basketball. But we started in a general area with classic Puma merchandise, like these zip-up jackets.

We also found this display of the classic Puma Suede sole pattern ...

We also found this display of the classic Puma Suede sole pattern ...

... which was actually the inspiration for the window design on the outside of the building.

... which was actually the inspiration for the window design on the outside of the building.

CEO Bjørn Gulden told us that more than 50% of Puma's business is in footwear, so it was no surprise when we saw numerous displays of different shoe styles throughout the store.

CEO Bjørn Gulden told us that more than 50% of Puma

After some general browsing, we stopped by the section for motorsports, a sport that Puma has a longstanding relationship with.

After some general browsing, we stopped by the section for motorsports, a sport that Puma has a longstanding relationship with.

Here we found merchandise from Puma's own in-line brand and different Puma-made collections.

Here we found merchandise from Puma

There were also some racing shoes on display.

There were also some racing shoes on display.

Our first interactive stop featured this car-racing simulator where shoppers could "race" professional-grade F1 simulator cars through the streets of New York at a course that starts and finishes in the Puma flagship store.

Our first interactive stop featured this car-racing simulator where shoppers could "race" professional-grade F1 simulator cars through the streets of New York at a course that starts and finishes in the Puma flagship store.

In the soccer section, we found jerseys and cleats, some from different teams that Puma sponsors.

In the soccer section, we found jerseys and cleats, some from different teams that Puma sponsors.

Nearby, we found a simulator where customers could test out shoes before buying them.

Nearby, we found a simulator where customers could test out shoes before buying them.

The screens in the cube mimicked the pitch of San Siro Stadium in Milan. Customers could kick around a soccer ball while being offered guidance by brand ambassadors and professional footballers Antoine Griezmann and Romelu Lukaku.

The screens in the cube mimicked the pitch of San Siro Stadium in Milan. Customers could kick around a soccer ball while being offered guidance by brand ambassadors and professional footballers Antoine Griezmann and Romelu Lukaku.

We checked out the golfing section next and found everything from clubs to polos.

We checked out the golfing section next and found everything from clubs to polos.

There was a sizable basketball section as well, a market that Puma re-entered last year to great success. The company plans to further invest in basketball to help win over the North American market, executives told us.

There was a sizable basketball section as well, a market that Puma re-entered last year to great success. The company plans to further invest in basketball to help win over the North American market, executives told us.

In the basketball section, we found the essential ingredients for a video-gaming experience.

In the basketball section, we found the essential ingredients for a video-gaming experience.

The program wasn't fully set up when we visited, but there was a large screen and gaming consoles. There were also some pillars of basketballs with the handprints of different basketball players, like Los Angeles Lakers center DeMarcus Cousins.

The program wasn

There were also a lot of basketball shoes here, which featured QR codes for customers to scan and learn more.

There were also a lot of basketball shoes here, which featured QR codes for customers to scan and learn more.

CEO Bjørn Gulden told us that "The border between performance and street has kind of disappeared." This blending of styles was evident in a lot of clothes we saw at Puma, which seemed stylish even outside the context of sports.

CEO Bjørn Gulden told us that "The border between performance and street has kind of disappeared." This blending of styles was evident in a lot of clothes we saw at Puma, which seemed stylish even outside the context of sports.

We found a customization studio near the back of the store, where shoppers had the chance to personalize Puma products with paints, dyes, patchwork, embroidery, laser printing, and other mediums.

We found a customization studio near the back of the store, where shoppers had the chance to personalize Puma products with paints, dyes, patchwork, embroidery, laser printing, and other mediums.

We were told that the store would partner with different artists-in-residence every two weeks, beginning with Chinatown Market.

We were told that the store would partner with different artists-in-residence every two weeks, beginning with Chinatown Market.

The table was covered in dozens of different logos and embellishment options.

The table was covered in dozens of different logos and embellishment options.

Downstairs, we found a great section for kids, which included shoes, jackets, and accessories.

Downstairs, we found a great section for kids, which included shoes, jackets, and accessories.

The women's section also had great options that seemed to capitalize on fusing lifestyle and sport.

The women

There were options that looked suitable for those that were more athletically inclined ...

There were options that looked suitable for those that were more athletically inclined ...

... but there were also more casual options that seemed great for everyday wear. Overall, we thought that Puma mastered the blend of lifestyle and sport the best.

... but there were also more casual options that seemed great for everyday wear. Overall, we thought that Puma mastered the blend of lifestyle and sport the best.

Though the brand is smaller than Nike and Adidas, Puma's interactive experiences and innovative merchandise made it the superior flagship store without a question, perfecting the mix between inspiring and attainable. Larger brands might do well to take note of Puma's success.

Though the brand is smaller than Nike and Adidas, Puma

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