Openness and transparency help create a healthier and more productive work environment.
When a manager or boss sets expectations that are clear and provides an open line of communication, employees can more easily meet those expectations and deal with challenges along the way.
In a Harvard Business School interview, Professor Amy C. Edmondson, a professor of Leadership and Management at Harvard, said directness and candor are key elements to create a healthy and more productive work environment.
"Individuals feel they can speak up, express their concerns, and be heard. This is not to say that people are 'nice,'" Edmondson said. "A psychologically safe workplace is one where people are not full of fear, and not trying to cover their tracks to avoid being embarrassed or punished."
Fear and hiding under Miller's management often resulted from a lack of transparency and openness, according to the report.