RANKED: The 13 worst airlines in the world in 2018
13. Tap Portugal — 6.40/10. Tap, the Portuguese airline considered to have the 'most handsome crew' in the world, scored comparatively low for on-time performance (69%), 6.05 points for claim processing, and 6 for quality of service, putting it in 60th place in this ranking overall.
12. Jet2.com — 6.37/10. The British airline was awarded a relatively high score for on-time performance (85%) and a 7 for quality of service, but was let down by its claims processing score of just 3.83.
11. Thai Airways — 6.36/10. The Thai airline scored moderately low across both on-time performance (69%) and claim processing (4.18 points), but relatively high for quality of service, with an 8.
10. Jet Airways —6.20/10. The Indian carrier scored 65% for on-time performance, a 7 for quality of service, and was awarded 5.62 points for claim processing.
9. Aerolineas Argentinas — 6.20/10. The Argentine airline was awarded a good score of 85% for on-time performance and a 7 for service, but just 3.59 points for claim processing.
8. Iberia – 6.13/10. Spain's flagship airline was awarded 84% for on-time performance and a solid 8 for quality of service, but just 2.30 points for claim processing, putting it in 65th place overall in the ranking.
7. Korean Air – 6.13/10. The South Korean airline received a score of 8 for quality of service, but just 64% for on-time performance and 3.72 points for claims processing.
6. Ryanair — 6.03/10. The Irish airline came in at 67th place overall in AirHelp's global ranking. It was awarded 86% for on-time performance, but just 3.27 points for claims processing, and a 6 for quality of service.
5. Air Mauritius – 5.99/10. The airline received a score of 8 for quality of service, but its 69% for on-time performance and 3.33 points for claims processing put it in fifth place.
4. Easyjet — 5.66/10. The British airline has an on-time performance of 79% and received an 8 for quality of service, but a very low claims processing pointage of just 1.31 points.
3. Pakistan International Airlines – 5.43/10. The carrier received an on-time performance score of 61%, 4.22 points for claims processing, and 6 for quality of service.
2. Royal Jordanian Airlines – 5.13/10. The Jordanian airline scored relatively high for on-time performance (83%), but lowest overall in the ranking for claims processing, with just 0.83 points, and a 6 for quality of service, making it the second worst airline according to AirHelp.
1. Wow Air – 5.04/10. The Icelandic carrier came in at the very bottom of AirHelp's ranking, at 72nd. It scored 75% for on-time performance but just 1.68 points for claims processing, and a 6 for quality of service.
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