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- L.L. Bean has ended its legendary lifetime guarantee - but these retailers will still let you return items pretty much whenever you want and with no proof
L.L. Bean has ended its legendary lifetime guarantee - but these retailers will still let you return items pretty much whenever you want and with no proof
Costco
Ikea
L.L. Bean
L.L. Bean previously offered an almost unbelievably generous return policy – customers could bring back any items bought at L.L. Bean if they felt it didn't live up to their expectations. The guarantee covered the item's full lifetime.
In February, the store reduced the return window to one year, which is still considerably better than a lot of stores.
REI
REI also used to offer a no-questions-asked return policy where customers could return used items for cash. The return window has now been reduced to one year, but customers are still able to trial the products during that time.
Outdoor products have to be returned within 90 days.
Casper
Mattress startup Casper offers a 100-day window to trial its mattresses. The best part of the return policy is that it imposes no hassle on the customer. The company will come and collect the product from your home and donate it to a charity.
Athleta
Trader Joe's
Trader Joe's will give a full refund on its private-label products.
"If a customer purchases a product and is dissatisfied with the purchase, we encourage them to return the product to the store in exchange for a full refund," a spokesperson for the company told Business Insider.
Nordstrom
Kohl's
CVS beauty products
CVS will take back any beauty product purchase, even if it's opened, no questions asked. It has the same policy in place for CVS/pharmacy brand products.
Anthropologie
"All merchandise — with the exception of Unlimited Furniture Delivery items — may be returned at any time by mail or to our stores in the US and Canada," the retailer writes online.
Anthropologie's furniture has to be returned within 30 days of the date of delivery.
Eddie Bauer
Eddie Bauer is so confident that customers will be pleased with its products, that it offers an unconditional lifetime return policy.
The concept was created by its founder many years ago and has stuck to this day.
Bed Bath & Beyond
Provided it's within a year, you don't even need a receipt to return products at Bed Bath & Beyond. The store will track down your item using credit-card details or order numbers.
Zappos
Online shoe store Zappos gives its customers plenty of time to make a decision. Its return policy allows customers to get a full refund within 365 days, providing the product has not been worn and is still in its original packaging.
Sephora
To prevent customers from draining a tube of foundation in a month and then trying to return it in-store, Sephora stipulates that returns must be in "new or gently used condition."
You can get a full refund on your card if you return the item within 60 days, and if it reaches up to 90 days, then you can get a refund in store credit.
Land's End
Land's End's return policy is as good as it gets. You can return any item at any time, provided you have the receipt.
Macy's
Macy's has toughened up its return policy recently. What was a 365-day return window has been cut down to 180 days, which still gives customers ample time to get a refund if they so choose.
There's one exception to the rule: the department store does not allow customers to return products from its "Last Act" clearance sections beyond 30 days.
Bath & Body Works
Bath & Body Works has a 100% satisfaction guarantee.
"We just want you to love it," the company writes on Facebook. You can return or exchange any of its products at any time.
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