American Airlines similarly cancelled its flights to China as demand fell, tentatively planning to resume flying in late-April.
For passengers scheduled on flights that were still operating, or who were flying to certain other affected areas, the airline has issued a series of travel waivers.
Travelers to mainland China and Hong Kong can change their flights, postpone travel, or cancel their tickets without a change or cancellation fee.
Those traveling to Seoul, South Korea can change or delay their flights, but will still have to pay cancellations fees if they decide to call the trip off altogether. They can also change their origin or destination city to Tokyo.
Passengers can make a one-time change online as long as they aren't changing origin or destination city by visiting the "Find your trip" page and selecting "change trip" in the toolbar.
For any other changes, passengers should contact reservations at 800-433-7300 from the US, or at the relevant phone number listed on this page.
The full mainland China travel waiver applies for travel scheduled between January 24 and April 24, as long as tickets were bought by January 24. Trips must be rescheduled for travel by June 1, 2020 for the waiver to apply. The travel waiver applies for passengers scheduled to fly to, from, or through:
- Beijing, China (PEK or PKX)
- Shanghai, China (PVG)
The Hong Kong travel waiver applies for travel scheduled between January 28 and April 24. Trips must be rescheduled for travel by June 30, or cancelled before the originally scheduled date.
The Seoul Incheon, South Korea travel waiver applies for travel scheduled between February 24 and April 24. Trips must be rescheduled for travel by June 30.
Visit this page for full details on the travel waivers.