A 35-year-old who dropped out of high school had a vision of a utopian future for China, the US, and the world - and it's led her to the forefront of a tech startup worth $3 billion

Mi says there are only 27,000 qualified English teachers from North America in China, hardly enough for the country’s nearly 300 million young people. As a result, many are turning to online classes like those provided by VIPKid. The online English-tutoring market is expected to hit $8 billion by next year, according to iResearch, a research group focusing on the Chinese internet.

Mi is no stranger to English education. She was part of that first wave. In 2000, at the age of 17, Mi dropped out of school to found ABCEnglish, a brick-and-mortar English education company, with her uncle. Her parents were encouraging.

“They said to me, ‘Make the decision and don’t come back in tears.’ I learned the hard way early on in life that I need to be responsible for what I’m getting into,” Mi said.

ABCEnglish was a small company competing among giants.

She did a little of everything to make it run: sales, buying books, interviewing prospective teachers, teaching classes, grading homework. She worked early in the morning until 10 at night. When she finished, she worked on her own studies until 2 a.m., eventually earning a bachelor's degree in English literature from Beijing Foreign Language University through China’s system of incredibly difficult self-taught exams.

Eventually, she and her uncle grew the brick-and-mortar teaching business to $30 million in annual sales. But, like many entrepreneurs, she always wanted more: another challenge, more impact.

To call VIPKid a language company misses the point. Like most tech entrepreneurs, Mi has a utopian vision that, while far outpacing today’s operations, advances itself in the margins.

The near-term goal of VIPKid may be to democratize high-quality education, but Mi thinks the company can help create a generation of global citizens who understand the way the world is interconnected and thus promote understanding across cultures. For Mi, it has always been clear to her that language learning isn’t really about the language. She taught herself how to speak English by immersing herself in American pop culture and English literature. The first songs she learned: John Denver’s “Take Me Home, Country Roads” and “Yesterday Once More” by the Carpenters.

“It’s about knowing the world and empathizing with other cultures,” Mi said. “In China we talk a lot about this ‘shared future’ concept. But how do you share a future if you don’t really empathize or understand each other?”

When Mi begins to speak about the future, her eyes grow big and her ever-present smile broadens even more than usual. She speaks in grand terms, talking about building a “global classroom,” mentioning the book turned movie “Ready Player One” and the ability of a virtual world to be one where people from all over the world are able to understand one another better by learning together.

“What if you had students gathering around the pyramids virtually to learn everything about them?” Mi riffed. “What if you had a classroom of students, each from a different country, talking to each other in a global channel? In my beautiful future dreams, I see children learning from one another.”

That grand mission is what drew Kevyn Klein, VIPKid’s US-based head of community and growth, to the company. After spending her first decade in the workforce split between the idealism of the nonprofit Teach For America, for which she taught for three years, and the sometimes difficult reality of education tech, where she worked after, Klein said she felt jaded. Mi’s optimistic vision was what Klein had been waiting to hear.

“I only commit to things that have a mission,” Klein told Business Insider. “When I heard Cindy’s mission to use a global classroom to create global citizens, I realized that this was so much more than an ESL company.”

Speaking with Business Insider, Mi talked at length about how the worldly perspective she says she gained from studying for her MBA at Johnson Cornell in the US was accessible to only a select — primarily wealthy — few.

“We always talk about how diplomats’ kids understand the world in a very different way,” Mi said. “They’re able to connect with everyone when they grow up. But what if we have kids everywhere be ambassadors of their own cultures, learn about other cultures, and become ambassadors for other cultures?”

The mission has drawn more than a few acolytes.

“This is a global conversation that is happening and has to happen,” Yasche Glass, a 43-year-old high-school science teacher who has been teaching for VIPKid since 2016, told Business Insider. “With the way technology is evolving, there is no cultural divides anymore.

“We have a real opportunity to reach people in their homes more than we’ve ever been able to before.”

As with most gig-economy companies, appealing to teachers is as important to VIPKid as drawing in new parents and student customers. Today, many competitors, such as 51Talk, DadaABC, and VIPJunior, are competing for the same pool of teachers.

But VIPKid has a higher valuation and more students than its competitors, by most accounts, and is known to place a high value on its teachers and generate fervor among its teacher community.

In March, VIPKid held a teacher conference in Salt Lake City called Journey. About 250 teachers attended at their own expense. The attendees ended up purchasing $7,000 worth VIPKid merchandise, including mugs, T-shirts, and stuffed animals, Mi said. Another Journey conference is scheduled for August.

A week or two earlier, VIPKid held a gathering for teachers in Texas, the company’s biggest community of teachers, 5,000 in total. Fifty teachers came with their families to meet Mi. At one point, the teachers — having all heard Mi’s story of learning English to John Denver — broke out in song, singing “Take Me Home, Country Roads” in its entirety.

Though teaching for VIPKid is undoubtedly an individual endeavor — one-on-one teacher to student — the company and many of its teachers seem to pride themselves on the vibrant support community online, primarily expressed through Facebook groups with massive membership (one group boasts more than 15,000 teachers).

Operating like a digital teachers lounge, the conversation in the Facebook groups largely tends toward the relentlessly positive disposition of the company.

Teachers discuss teaching strategies, difficult students, troubles getting booked, financial difficulties, and how to get through the February slump (around the Lunar New Year, bookings drop off a cliff as Chinese students go on long vacations to visit family), all through can-do encouragement. Offline meet-ups like Lunar New Year celebrations have followed.

While Klein, and the company, support the groups, most were started by teachers.

“So much of this is driven by” the teachers, said Klein, who has built teacher communities for numerous edutech startups. “That’s the difference. When teachers are choosing what company they want to work for, they want a company invested in their success.”

Not all teacher-student interactions begin smoothly, however, and the experience of some VIPKid teachers illustrates the challenges in carrying out Mi’s utopian vision.

Teachers on the VIPKid Teachers of Color Facebook group, which has more than 1,800 members, frequently describe having unsettling interactions with parents and students or difficulties booking students that they feel is tied to their race, according to Tameka Bazile, who began working for VIPKid in October and started the page in November after being unable to find a similar group in the teacher community.

ESL companies in China, and many of the parents and students who pay for the classes, have long been known to prefer foreign teachers to be white. While discrimination is prohibited in China by various laws and the government has worked to address the problem, employment discrimination is common. Some ESL companies outright say in ads they wouldn’t hire Asian or black teachers.

“Many Chinese people still associate English proficiency with white skin, assuming that anyone who is black must be from Africa, and those who are Asian obviously don't speak English as well as their white peers,” Richelle Gamlam, a blogger who previously taught English in China, wrote in a blog in 2016.

The more than half-dozen teachers interviewed for this article said no such issue existed for VIPKid, but many described awkward interactions with students or with parents who booked the service.

Cecily Cooper, a public-school ESL teacher who started working for VIPKid in January 2017, said it was not uncommon for parents booking a trial class — in which VIPKid chooses the teacher — to see her face and say, “Oh my god, she’s black.” In most cases, the reaction is simply surprise: Most Chinese people have never met or interacted with a black person before.

In February, Beatrice Carre-Alleyne, a 43-year-old black woman who began teaching for VIPKid in 2017, posted a video on Facebook in which a 7-year-old student, upon seeing Carre-Alleyne, exclaimed that she was a “monster” and “ugly” and made a reference to her race.

“I was surprised. I was hurt. I was angry. I wanted to cancel the class,” Carre-Alleyne told Business Insider in an interview. “Then I saw that her face wasn’t angry or malicious but just curious.”

In the Facebook video, Carre-Alleyne can be heard gently correcting and challenging the student, turning the incident into a teachable moment.

“I know she is trying to ask something,” she told Business Insider. “I wanted to give her a space to do that, while also voicing my opinions about what she said.”

The response to the video from fellow teachers, according to Carre-Alleyne, was “overwhelming.” Two days after the video was published, VIPKid contacted Carre-Alleyne, she said, to invite her to the Journey conference, where Mi apologized to her personally for the incident.

Bazile said it was not uncommon for teachers of color to experience similar interactions and that many were “amazing” at turning them into “teachable moments.” But, she said, there remains a feeling among many teachers of color that VIPKid could be doing more to mitigate such issues before they occur.

Tamesha Rumbles, a California-based VIPKid teacher, described in a July vlog on YouTube how one student, upon seeing a picture of a black family in the lesson plan, began saying “yucky dark family.” In a class about strangers, Rumbles said, another teacher she knew asked the student, “Who are the bad people?” The student instantly responded, “Dark people.” In both cases, Rumbles said, the teachers corrected the student.

“What we are talking about is not made up,” Rumbles said in the video. “What we are talking about is not exaggerated.”

In a statement, the company said it is "concerned" to hear about the interactions, that it “takes all reports of offensive or inappropriate behavior” seriously, and that it is “company policy to review” all such reports, and, “where necessary, take appropriate steps to address it.” The company added that it has confidence that “as students become more accustomed to the diversity of teachers” on the platform, such interactions can “effect a change of attitude in the students toward teachers of different races and cultures.”

Glass, the high-school science teacher, who is black, said that while some teachers have experienced such incidents, she often experienced “open-minded parents” who booked her precisely because they wanted to expose their children globally.

“We don’t look like what they stereotypically think of as an American,” Glass said. “But I don’t think it’s bigotry. They just don’t know.”

Glass, who teaches primarily older students, said her students frequently asked about the black experience in America, often prompted by the curriculum. A lesson on "America's Heroes," according to VIPKid, introduces students to African-American figures like Harriet Tubman and Martin Luther King Jr., as well as the history of slavery and the civil rights movement. Another lesson introduces students to the pan-African holiday of Kwanzaa and its historical roots.

“We’re teaching things that are not even found in American textbooks,” Glass said.

But not all are happy with the curriculum’s representation of race.

In April, Bazile and Hope Williams, a VIPKid teacher who was previously an administrator of VIPKid Teachers Community, one of the largest Facebook groups at more than 15,000 members, held a wide-ranging public Facebook Live session to discuss issues faced by teachers of color. One particular point of concern expressed by both was how nonwhites were represented in the curriculum. In one example, the two discussed how a lesson about occupations showed an image of a white working professional followed by a black janitor.

“To a lot of teachers this is not a big deal,” Bazile said. “But perception is reality, and the reality of it is you are creating what I would interpret as subliminal messaging to these students.”

The company said, in a statement, that the lesson on occupations shows multiple images of janitors, depicted as a Caucasian woman and Caucasian man, in addition to the image of the African-American man.

"We welcome and listen to teacher feedback on the curriculum and have made (and continue to make) changes to reflect such feedback," the company said, adding that it is "sensitive to the issue" and strives to create a curriculum that is "balanced, respectful, and sensitive to the value of diversity."

Bazile, whose day job is as a residence coordinator at La Salle University, said VIPKid had acted swiftly in dealing with specific issues raised by teachers, such as removing parent feedback directly referring to a teacher’s race.

But, she said, she and fellow members of the Teachers of Color group have called for VIPKid to act “proactively” by teaching the company’s parent customers about diversity in America, involving teachers of color in the construction of the curriculum, featuring teachers of color in advertisements in China, and releasing a statement to the company’s Chinese customers explicitly supporting teachers of color.

In response, the company told Business Insider in a statement that it "treasure[s] the tremendous diversity" of the teacher community, noting that many of the most active teachers on the platform and in the community "come from diverse racial and ethnic backgrounds." The company also said that it strives to "accurately depict" its "diverse teacher representation" in ads and branding and that it "welcome[s] this feedback."

Despite the challenges teachers face individually, Mi’s vision of a global classroom is already being realized.

To illustrate how, Klein paints a scenario common to VIPKid teachers and students: A 5- or 6-year-old Chinese student signs on to VIPKid for the morning lesson from an American teacher in rural Mississippi. The student is sitting in his or her parents’ restaurant, or perhaps at grandparents’ house.

“What you are seeing on a bigger community level is an American teacher entering a Chinese home, meeting the parents and grandparents,” Klein said. “When we were growing up, we were exposed to Mr. Rogers. Right now, they are being exposed to all these diverse teachers.”

The growth in understanding isn’t theoretical. It’s happening on the ground — and not just for the Chinese students but for the primarily American teachers as well. This past year, members of the VIPKid teachers’ community — many of whom have had little, if any, previous interactions with Chinese people — independently organized 50 Lunar New Year celebrations across the country.

Last August, VIPKid launched Lingo Bus, a one-on-one teaching platform for children to learn Mandarin Chinese from fluent speakers. VIPKid has said it hopes the platform can work for American children in much the same way VIPKid has operated for Chinese children. Some teachers told Business Insider their children had begun using Lingo Bus so they could communicate with their parents’ students.

Mikell Brown and her husband, Nick, have taught for VIPKid for the past year, taking on 25 lessons and 55 lessons a week, respectively. For Brown, the cultural education has been one of the most rewarding aspects of the experience. Through the classes, she has picked up knowledge about important Chinese festivals and cultural traditions and has learned simple words for her students.

“Culturally, it has just opened my eyes to the beautiful, wonderful country,” Brown told Xinhua, a state-run press agency, in May. “Even my children, any time they hear about China, they say, ‘Oh, my mom works in China.’ And they love it.”

Brown told Business Insider about a moment this past winter when she realized her student had never seen snow. Brown, who lives in Utah, pointed the webcam out the window so the student could see the mountainous Utah landscape blanketed in white. The student was fascinated. It was a special moment, she said.

Valerie Ragland, a 44-year-old infant nurse, first began teaching for VIPKid in late 2016 to save money for her wedding. A few months after the wedding, her husband asked when she was going to stop working for the company. She is now the administrator of VIPKid’s largest Facebook group, VIPKid Newbie Support (more than 24,000 members), in which new teachers interact in a kind of digital teachers lounge.

Ragland’s first student was an 8-year-old girl named Kitty. After a few lessons, Kitty announced that she was going to get her long jet-black braids cut short so she and Ragland could be twins.

“I’m an African-American from Dayton, Ohio,” Ragland told Business Insider. “She’s in China. She saw me. She still doesn’t know what that meant to me.” Ragland had liver failure a few years prior, she says, and had to shave one side of her head.

“For this little girl to want her hair cut like me, with all my imperfections and short hair, it changed the way I looked at my relationship with all of my students,” Ragland said. She recently told her husband that she plans to keep teaching permanently. The impact she is having on students on the other side of the globe, she said, has her hooked.

“They weren’t just green boxes. It was a child whose parent loved them as much as I loved my child.”