VOICE ASSISTANTS IN HEALTHCARE: An inside look at 3 emerging voice use cases healthcare providers can deploy to cut costs, build loyalty, and drive revenue

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Voice is making waves across industries, but the transformative power of the technology is now at a tipping point in healthcare. The opportunity for voice in healthcare is pegged to mount as the global health virtual assistant market is expected to reach $3.5 billion in 2025.

US healthcare providers' interest in voice tech is being catalyzed by recent technological breakthroughs growing the tech's potential to transform legacy operations.

Voice tech boasts five distinct advantages that heighten its disruption potential in healthcare and the tech is being optimized for the healthcare sphere, which is increasing the visibility of voice in health and opening the door for voice assistants to perform more sensitive and complex healthcare actions. There are also several pain points within healthcare that up the pressure on providers to tap into the voice opportunity.

In this report, Business Insider Intelligence outlines the voice opportunity in healthcare and explores the drivers propelling voice adoption in the healthcare realm. We then examine three of the highest-value voice use cases in healthcare - clinical documentation, remote care, and clinical support - and provide examples of early moving health systems and health tech companies implementing voice in each application.

Here are some of the key takeaways from the report:

• Health systems that deploy voice tech to facilitate clinical documentation can reduce physicians' administrative burden, increase patient volume and billable revenue, and eliminate transcription costs.
• By leveraging voice to increase touchpoints with patients outside the clinic, healthcare organizations can open the opportunity to shrink costs associated with poor medication adherence and slash value-based care (VBC) penalties stemming from preventable readmissions.
• Healthcare providers can reform diagnostics and better position themselves to deliver preventative medicine by deploying voice technology that can pinpoint diseases based on patients' speech characteristics.

In full, the report:

• Explores why and how voice is disrupting healthcare.
• Details the three key applications where US health systems can apply voice technology.
• Offers evidence on how voice assistants provide value in each of the selected voice use cases.

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