We visited Ikea's new micro store in London, and saw how it solves one of the worst things about shopping at the chain, which psychologists say can drive couples to divorce
Mary Hanbury
Insider/Mary Hanbury
- Ikea opened a new micro store in London in February.
- The new store is part of its push to open in urban areas and be more accessible to shoppers.
Swedish flatpack furniture giant Ikea opened its new micro store in London in February.
Insider/Mary Hanbury
The new store is located in Kings Mall in Hammersmith, West London, which is a 25-minute tube ride to Central London.
Insider/Mary Hanbury
Ikea bought the entire mall and has let spaces to other retailers including German grocery chain Lidl and fast-fashion giant H&M. It spent $227 million (£170 million) buying and redeveloping the space.
Hammersmith Ikea Insider/Mary Hanbury
The new store is about a quarter of the size of its other stores, which are mostly located on the edge of major cities or in suburban areas.
Insider/Mary Hanbury
It has already opened eight of these stores across the world and plans to open as many as 50 in total.
Hammersmith Ikea Insider/Mary Hanbury
Source: Insider.
The idea is that these stores make the Ikea shopping experience more accessible to urban customers.
Insider/Mary Hanbury
Rather than having to traipse out of town, get stuck in traffic, and spend an entire day in a windowless warehouse, shoppers can now nip to a more local store when they need to decorate their house.
Insider/Mary Hanbury
The experience was game-changing.
Insider/Mary Hanbury
The store was spread across two floors so the shopping experience is not at all overwhelming.
Hammersmith Ikea Insider/Mary Hanbury
Ikea stores have been coined a "relationship death-trap" and a cause of divorce by psychologists as their maze-like layout and endless choice fuels the fire for arguments in store.
Hammersmith Ikea Insider/Mary Hanbury
Sources: The Wall Street Journal and The Cut.
But not at this location.
Hammersmith Ikea Insider/Mary Hanbury
While there were still lots of choice ...
Hammersmith Ikea Insider/Mary Hanbury
... the size limitation of the store meant it couldn't overwhelm customers with products.
Hammersmith Ikea Insider/Mary Hanbury
The layout was easy to navigate.
Hammersmith Ikea Insider/Mary Hanbury
On each floor, we found a corridor of room mockups where you can see Ikea products in use.
Hammersmith Ikea Insider/Mary Hanbury
The idea is that this inspires customers to recreate these rooms in their homes.
Hammersmith Ikea Insider/Mary Hanbury
While there was a ton of smaller home decor items on offer ...
Hammersmith Ikea Insider/Mary Hanbury
... you could also shop for larger furniture items.
Hammersmith Ikea Insider/Mary Hanbury
... bathroom appliances ...
Hammersmith Ikea Insider/Mary Hanbury
... and pick out a new kitchen.
Hammersmith Ikea Insider/Mary Hanbury
There were computers dotted around the store where you can map out your dream space.
Hammersmith Ikea Insider/Mary Hanbury
The returns department was right of the front of the store, making it easy for shoppers to pop in, rather than having to weave their way through the entire building.
Insider/Mary Hanbury
Shelves were well-stocked and inventory was pretty neat, making it a very pleasant budget shopping experience.
Hammersmith Ikea Insider/Mary Hanbury
Even the most discounted items were well-presented.
Hammersmith Ikea Insider/Mary Hanbury
In the larger Ikea stores, customers have a chance to pick up furniture items near the checkout and purchase these there and then.
Hammersmith Ikea Insider/Mary Hanbury
In this location, you could view the larger furniture pieces in person but would need to order these online or via its app and have them shipped to you. This means there are no large trolleys to reckon with and checkout is speedier.
Hammersmith Ikea Insider/Mary Hanbury
Ikea meatball loyalists won't be disappointed either.
Hammersmith Ikea Insider/Mary Hanbury
This location also has a cafe, which is right at the front of the store, making it easy for anyone to drop in.
Hammersmith Ikea Insider/Mary Hanbury
There's also a deli on the outside of the store, which has a separate entrance.
Hammersmith Ikea Insider/Mary Hanbury
Here, customers can buy sandwiches and coffees and sit under cover.
Hammersmith Ikea Insider/Mary Hanbury
This is also where you'll find Ikea's popular snacks.
Hammersmith Ikea Insider/Mary Hanbury
As we headed out of the store and into the fresh air we realized that was just about the least stressful Ikea experience we've had and can't wait to go back.
Hammersmith Ikea Insider/Mary Hanbury
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