+

Cookies on the Business Insider India website

Business Insider India has updated its Privacy and Cookie policy. We use cookies to ensure that we give you the better experience on our website. If you continue without changing your settings, we\'ll assume that you are happy to receive all cookies on the Business Insider India website. However, you can change your cookie setting at any time by clicking on our Cookie Policy at any time. You can also see our Privacy Policy.

Close
HomeQuizzoneWhatsappShare Flash Reads
 

Starbucks will soon charge customers $1 for 'no water' Refresher drinks — and some baristas are dreading the change

May 8, 2023, 19:19 IST
Business Insider
Starbucks said it will charge $1 for customized Refreshers with no water.Paige DiFiore
  • Starbucks told Insider it will charge customers $1 for Refresher drinks requested with no water.
  • Three baristas said they are concerned about the change, which takes effect Tuesday.
Advertisement

Starbucks will soon start charging customers extra for a specific customization on one of its popular drinks.

Starting May 9, Starbucks will charge $1 to customers who request no water in Refreshers, a company spokesperson told Insider. Refreshers are beverages made of juice and green tea that have been on Starbucks' menu for about a decade.

A Starbucks spokesperson said the customization requires more Refresher base, and the price increase accounts for the additional product.

"This change allows us to provide a more consistent approach to customization, similar to other beverage customizations such as an adding an espresso shot or syrup, which incur an additional charge," the spokesperson said.

Speculation and concerns about the new charge has sent some customers and baristas into a frenzy on social media. Some of the frenzy has been fueled, in part, by misinformation.

Advertisement

Some popular posts in a Starbucks Reddit forum speculated that Starbucks planned to start charging extra for Refresher requests with less or no ice. The Starbucks spokesperson said there will be no additional charge for less or no ice on refreshers, however. The change only impacts requests for no water.

Still, even small changes can irritate customers and employees.

Three Starbucks employees told Insider they were nervous about facing backlash from customers over the new charge. Their remarks echoed concerns shared in dozens of posts on social media.

"As with other such changes, the responsibilities of informing customers will largely fall to partners in store," a Starbucks employee told Insider. The employee asked for anonymity due to fear of repercussions. His identity is known to Insider.

In the past, when Starbucks discontinued syrups or changed how customers earned Starbucks Star rewards, some employees have said they faced angry customers.

Advertisement

Do you work at Starbucks or order your Refreshers with no water? Contact Gloria Dawson via the encrypted messaging app Signal (+1-516-721-6598) or email (gdawson@insider.com). Check out Insider's source guide for other tips on sharing information securely.

You are subscribed to notifications!
Looks like you've blocked notifications!
Next Article