Kroger brings back humans at Texas store after getting 'customer feedback' on self-checkout
- Kroger is scrapping self-checkout-only at a Texas store and bringing back human cashiers.
- The supermarket chain cited "customer feedback" as a reason for the decision, the Dallas Morning News reported.
Kroger is bringing back human cashiers at a Texas store that has only offered self-checkout for the last three years.
The store, located in Dallas's Oak Lawn neighborhood, started adding traditional checkout lanes this week, the Dallas Morning News reported.
Kroger had pulled human cashiers from the location in 2021.
"We listened closely to customer feedback and made the decision to convert back to hosting staffed checkout lanes at this store," Kroger spokesman John Votava told the Morning News.
Kroger did not immediately respond to Business Insider's questions about the decision.
Self-checkout has faced a reckoning at stores from Walmart to Costco lately.
Theft is one issue that retailers are trying to counter at self-checkout. Walmart has added technology at its self-checkout kiosks to flag when an item isn't properly scanned. But Walmart employees say the technology is causing tense and awkward interactions with customers, many of whom weren't trying to steal anything.
In September, Walmart said that it pulled self-checkout kiosks entirely from two stores in Albuquerque, New Mexico.
Meanwhile, Costco is asking shoppers to show an employee their membership card as they approach self-checkout, Insider reported in June. The move is meant to limit customers sharing memberships at self-checkout.
Meanwhile, Midwestern grocery chain Schnucks is limiting customers to purchasing 10 items at self-checkout.
Do you work or shop at a store that uses self-checkout and have a story idea to share? Reach out to this reporter at abitter@businessinsider.com