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I went to Costco for the first time. Here are 12 things that surprised me.

Grace Dean   

I went to Costco for the first time. Here are 12 things that surprised me.
I visited Costco's store in South Croydon, London.Grace Dean/Insider
  • I went to a Costco store for the first time.
  • I was impressed by the tidiness of the store, the prices at the food court, and the extensive range of goods.

Until recently, like many Brits, I had never set foot in a Costco. The discount retailer currently has just 29 stores in the UK, compared to 591 in the US and Puerto Rico and 107 in Canada.

Growing up, my parents weren't members, and because I don't own a car it never made sense for me to join myself.

But earlier this month, I finally went to a Costco store. Here's what surprised me from my first visit:

1. Staff check your cards by the door and you have to show your receipts and purchases on the way out

1. Staff check your cards by the door and you have to show your receipts and purchases on the way out
Staff checked customers' membership cards on their way into the store.      Grace Dean/Insider

I knew that Costco had recently started a membership crackdown, but it seemed surprising that the store has employees staff the entrance and check membership cards when customers have to flash their cards at the checkouts anyway.

To exit the store, you also had to show a member of staff your receipt and purchases, too.

Overall, this seemed quite labor-intensive.

2. It was really busy for a Friday afternoon

2. It was really busy for a Friday afternoon
We hadn't expected the store to be so busy.      Grace Dean/Insider

We arrived shortly after 2 p.m. on a Friday, and the store was much busier than I'd thought. The customers spanned a range of ages, too, whereas I'd expected them to be mainly retirees at that time of day.

3. Items were sold in giant packs or as smaller packs bundled together

3. Items were sold in giant packs or as smaller packs bundled together
I was wowed by the five-kilogram (11-pound) blocks of cheese.      Grace Dean/Insider

Some items, as I'd expected, were sold in massive sizes. This included five-kilogram (11-pound) blocks of cheese costing around £25 (about $30), huge bottles of fabric conditioner that are meant to last 250 washes each, and even 25-kilogram (55-pound) packs of sugar that I had no hopes of lifting.

Some products were in large multipacks, too – for example, a pack of 1,100 tea bags and a box containing 48 bags of chips.

However, I was surprised to see how many products were actually made of individual packs bundled and sold together. I noticed this with jars of pesto, boxes of cereal, and packs of mac and cheese.

4. I saw more American brands than I expected

4. I saw more American brands than I expected
I saw American products I'd never spotted at other UK grocery chains before.      Grace Dean/Insider

There were some American brands and products that aren't commonly available in the UK.

While products like Oreos, Nerds, and Ben & Jerry's are widely sold over here, it can be hard to find Kraft Macaroni and Cheese, Skippy peanut butter, and Cheetos, for example. But Costco sold them.

There were even some more niche products, like Smucker's Goober spread, Red Vines licorice, San Francisco Bay Coffee, and Mike and Ike candy.

5. Everyone raves about Costco samples but I found them disappointing and small

5. Everyone raves about Costco samples but I found them disappointing and small
This sample consisted of shards of chip that, added together, made up just one chip.      Grace Dean/Insider

The pandemic largely wiped out free samples at UK grocery stores, but Costco is still giving them out.

There were about half a dozen stands around the store with staff giving out food samples, including granola and yogurt, oatmeal, and gammon. The stands displayed packs of the products that you could take if you liked the sample, as well as signs displaying the price. The staff told you about the products before giving you the samples, and one even recited a lengthy sales pitch to me. He looked dismayed when I didn't take a pack of the product.

The samples were really tiny, though. I understand wanting to keep down costs, but the portion sizes just looked quite sad to me.

6. You can buy stamps

6. You can buy stamps
Costco was selling stamps in 64 packs.      Will Martin/Insider

I don't think I'd ever seen stamps for sale like this before. Previously, I've only ever bought them from the Post Office, where a staff member retrieves them for you from behind the counter, or from customer service desks in grocery stores.

Like the other products on sale, Costco sold the stamps in large packs. I saw 64 first-class stamps for £76.99 ($93), or 64 second-class stamps for £47.19 ($57), which is a slight discount from buying them at other stores.

7. My illusions about a cake sold at my local café were shattered

7. My illusions about a cake sold at my local café were shattered
Costco sold this whopping carrot cake that weighed in at nearly five pounds.      Grace Dean/Insider

For £2.50 (just over $3), my local café in my hometown sold an incredible carrot cake. Deliciously moist, it was packed with nuts, topped with a rich cream cheese frosting, and decorated with charming iced carrots.

On one visit, I told a member of the staff at the café about how much I enjoyed the cake, to which they responded that they bought it from elsewhere. I wondered if perhaps they got it from a local bakery, but when I visited Costco I discovered that the retailer sold – if not the same cake – then a near-exact replica.

Costco sold a large assortment of large cakes, multi-packs of pastries and bread rolls, and other baked goods, and I wondered how many other cafés they supplied. The coveted carrot cake cost £11.49 ($14) and had a minimum weight of 2.2 kilograms (nearly five pounds).

8. I hadn't expected quite so many luxury and big-ticket items

8. I hadn
A lot of the jewelry on sale cost more than £1,000 ($1,200).      Grace Dean/Insider

Costco sold a massive range of low-priced essentials, and large areas of the store were dedicated to baked goods, meat, alcohol, cleaning supplies, and so on. But there were more luxury and big-ticket items than I'd expected.

These included a selection of bicycles, Xbox consoles, a telescope, drones, and expensive jewelry and watches. Some of the ovens and watches I saw cost more than £2,000 ($2,400).

9. The store was difficult to navigate

9. The store was difficult to navigate
The aisles, though numbered, didn't appear to be labelled with the type of goods they contained.      Grace Dean/Insider

Though the products were generally sorted into categories, there wasn't a clear distinction between the food and general merchandise parts of the store.

The aisles, though numbered, didn't appear to be labeled with the type of goods they contained, which is something I'm used to seeing in large stores. I can imagine it would take a while to learn your way around.

10. Despite this, the store was pretty tidy overall

10. Despite this, the store was pretty tidy overall
There wasn't much clutter.      Grace Dean/Insider

The store seemed pretty clean and tidy to me. There were quite a few bins dotted about, making it easy for customers to bin the cups or cocktail sticks their free samples were served in.

The aisles were really wide, too, making them easy to walk around with big shopping carts.

Like at German discount retailers Aldi and Lidl, Costco displayed a lot of the products straight in the boxes they were delivered in. This allows the warehouse chain to save money on labor hours.

11. The food court was crazily cheap

11. The food court was crazily cheap
Grace Dean/Insider

Everything in the food court was ridiculously cheap.

I paid £1.99 (about $2.40) for a massive slice of five-cheese pizza, which was very greasy but certainly filled me up. There were three flavors to choose from, and for £9.99 (just over $12) you could buy a whole 18-inch pizza. I also got unlimited Pepsico soda refills for £1.19 ($1.45).

Like in the US, Costco also sold a hot dog and soda bundle for just £1.50 ($1.82).

I'd expected the food court to be cheap, but not quite this cheap. Despite Costco hiking up some of the UK food-court prices since two Insider reporters reviewed the offerings last year, the prices were still incredibly low.

Though the dining area was nothing fancy, the tables seemed clean and there was a vending machine selling bottles of water for around 30 cents as well as free ketchup and mayo.

12. You can book vacations and get your tires replaced

12. You can book vacations and get your tires replaced
You could even get your eyes tested and buy glasses and contact lenses.      Grace Dean/Insider

I knew that Costco in the US offered a ton of extra services to its customers, but I didn't know that the UK business did, too.

It had a tire center selling tires and offering puncture repair services. A large leaflet stand near the door as you exited the store offered information on "Costco services," which included vacations, air-conditioning installation, and Hertz rental-van hire. Signs in the deli offered click-and-collect entertaining platters, too.

You could even get your eyes tested and buy glasses and contact lenses, which goes for all of Costco's stores in the UK. Some UK Costco stores have hearing-aid centers and gas stations, too.


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