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I visited Home Depot and Lowe's to see how the home improvement stores stack up for both pros and DIYers
I visited Home Depot and Lowe's to see how the home improvement stores stack up for both pros and DIYers
Dominick ReuterJan 15, 2024, 07:21 IST
Home Depot and Lowe's locations in Milwaukee, Wisconsin.Dominick Reuter/Business Insider
Home Depot and Lowe's are the top two home improvement retailers in the US.
Both chains serve a mix of pro customers and do-it-yourself weekend warriors.
On paper, the world's top two home improvement retailers, Home Depot and Lowe's, are remarkably similar.
Each operates roughly 2,000 US stores. Both sell a similar range of merchandise from similarly sized warehouses, serving a similar customer base of professional contractors and do-it-yourself weekend warriors.
One key difference, however, is the ratio of DIYers to pros that each company serves: Home Depot serves a roughly equal mix, while DIYers outnumber pros at Lowe's by about a three-to-one.
To get a better sense of what differentiates these otherwise similar companies, I visited locations for each in Milwaukee, Wisconsin.
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For starters, Lowe’s has less of a presence in the Midwest than Home Depot.
The front of a Lowe's in Milwaukee, Wisconsin.Dominick Reuter/Business Insider
Arriving at Lowe’s, I was surprised to see less merchandise displayed in front of the store than I’m used to seeing at this kind of store.
Snowblowers for sale.Dominick Reuter/Business Insider
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In the vestibule, I noticed a large bay of lockers for online order pickup.
Lockers for picking up online orders at Lowe's.Dominick Reuter/Business Insider
Inside the store, I was greeted with a blizzard of holiday merchandise.
Christmas lawn decorations for sale at Lowe's.Dominick Reuter/Business Insider
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The merchandise seemed to skew more toward “buy it and use it” than “buy it and build it.”
The aisles in a Lowe's store.Dominick Reuter/Business Insider
Appliances were available from national brands like Maytag, GE, and LG.
Appliances for sale at Lowe's.Dominick Reuter/Business Insider
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Some building materials were packaged and presented in quantities that seemed to cater more to a DIYer than a pro.
Stainmaster vinyl flooring for sale at Lowe's.Dominick Reuter/Business Insider
Indoor lumber yards are a common feature of both brands.
The lumber aisle at Lowe's.Dominick Reuter/Business Insider
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The front area of the store was devoted to power tools.
The power tools section of Lowe's.Dominick Reuter/Business Insider
The highlight of the visit was definitely the driver testing display.
A Flex cordless impact driver at Lowe's.Dominick Reuter/Business Insider
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There were also bathroom-in-a-box projects.
Bathroom vanities on display at Lowe's.Dominick Reuter/Business Insider
My sense was that Lowe’s skewed more toward project kits and finished products than a massive selection of tools and building materials.
Tool cabinets for sale at Lowe's.Dominick Reuter/Business Insider
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There are more Home Depot locations in the Milwaukee area than Lowe's.
The front of a Home Depot in Milwaukee.Dominick Reuter/Business Insider
It also had a lot less stuff for sale in the parking lot than I typically see.
A Home Depot in Milwaukee, Wisconsin.Dominick Reuter/Business Insider
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In the vestibule, there were also lockers for online order pickup.
Order pick-up lockers at Home Depot.Dominick Reuter/Business Insider
Like Lowe’s, there was holiday merchandise right at the front entrance — just less of it.
Holiday decor for sale at Home Depot.Dominick Reuter/Business Insider
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The aisles generally felt busier and more chaotic in terms of merchandise.
The electrical aisle at Home Depot.Dominick Reuter/Business Insider
Many of the same appliance brands were available, but the display was more barebones.
Appliances for sale at Home Depot.Dominick Reuter/Business Insider
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This display of working metals seemed emblematic of the difference between the brands.
Metal segments for sale at Home Depot.Dominick Reuter/Business Insider
Home Depot also has an indoor lumber yard.
The lumber section at Home Depot.Dominick Reuter/Business Insider
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The company’s price-match policy is pretty aggressive too.
A sign announcing Home Depot's price guarantee.Dominick Reuter/Business Insider
Home Depot is also big in tool rentals.
The rental department at Home Depot.Dominick Reuter/Business Insider
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Here’s where pros (and weekend warriors, too) can load up on Milwaukee tools.
Milwaukee power tools for sale at Home Depot.Dominick Reuter/Business Insider
Walking out of the store, I noticed several white contractor vans parked under the carport.
The pro entrance to Home Depot.Dominick Reuter/Business Insider
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For most folks, Home Depot or Lowe’s — even your neighborhood Ace Hardware — will have what you need to start a project.
There are more Ace Hardware locations than Home Depot and Lowe's combined.Courtesy of Ace Hardware