Furious shoppers are blasting Yankee Candle on social media after some delayed orders show up broken in pieces
- Over the past week, shoppers have taken to social media to complain about severely delayed Yankee Candle orders and unresponsive customer service lines.
- New complaints are now cropping up from customers who say that when their orders did arrive, some items were broken.
- A spokesperson for Yankee Candle did not immediately respond to Business Insider's request for comment. In a statement previously shared with BuzzFeed, a spokesperson said that the company faced a systems issue and was dealing with a backlog of orders.
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Yankee Candle is facing a customer service nightmare.
For more than a week, shoppers have taken to social media to complain about severely delayed orders and unresponsive customer service lines, with some saying they were left to wait on hold for hours at a time. News of these delays were first reported by BuzzFeed on December 16.
Since then, new complaints have cropped up from customers who say that when their orders did arrive, some items were broken. Some say they haven't been unable to get through to customer service to make a complaint.
A spokesperson for Yankee Candle did not immediately respond to Business Insider's request for comment.
In a statement previously shared with BuzzFeed, the company said that system issues and a higher level of orders were creating delays in order processing and that it was dealing with the backlog.
"We know how stressful this time of year can be and we understand why our consumers are so upset," the spokesperson told BuzzFeed.
But complaints are continuing to mount on social media, and it doesn't look like the issues have yet been resolved.
If you are a Yankee Candle customer or employee and have a story to share, contact this reporter at mhanbury@businessinsider.com.