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Bizarre Starbucks cash-register glitch led to an uncontrollable stream of receipts being printed with the word 'butter'

Jul 19, 2021, 04:33 IST
Business Insider
A TikTok user and apparent Starbucks workers posted the clip showing the malfunction. @themondanadiaries/TikTok
  • A cashier who appeared to work for Starbucks posted a clip of an unusual cash-register glitch.
  • It showed them trying to stop the device continuously printing receipts listing a single menu item.
  • A follow-up video showed the glitch moving from one register to another.
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A TikTok video that apparently showed a bizarre cash-register glitch at Starbucks has garnered more than 5 million views.

Initially posted on July 12 by TikTok user and apparent Starbucks employee @themondanadiaries, the video has now gone viral. It shows a malfunctioning register after a customer ordered a bagel with butter.

But a glitch in the system caused a stream of receipts printed with the word "butter" to flow uncontrollablly from the register.

In the video, @themondanadiaries and her colleagues watch on in confusion. Another video shows one of the workers turning off the machine - but the glitch just shifted to another register.

Text on the video says: "He broke it. It won't stop printing this." The user added in a caption that the event left her colleague "panicking."

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TikTokers mostly found the video comical, as In The Know via Yahoo News reported. Others said they could empathize with the Starbucks employees' stress.

One joked: "I think the bagel is supposed to have butter but idk I'm not sure." Another said they would have had a breakdown.

Starbucks did not immediately respond to Insider's request for comment.

Earlier this month, Starbucks workers told Insider they're flooded with orders for TikTok-inspired "secret-menu" drinks.

One barista in Tennessee said he makes "at least 15" TikTok iced white mochas each day. But staff told Insider's Grace Dean they were feeling the strain of making so-called "TikTok" drinks, which are inspired by viral trends. One worker said customers get "very mad" if their drinks are not made perfectly - making staff feel like they are "coffee-making robots."

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