scorecardWe visited a Tesla showroom and a Mercedes-Benz dealership - here are the biggest differences between the two
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  4. We visited a Tesla showroom and a Mercedes-Benz dealership - here are the biggest differences between the two

We visited a Tesla showroom and a Mercedes-Benz dealership - here are the biggest differences between the two

I started at Tesla's store in Manhattan's Meatpacking District.

We visited a Tesla showroom and a Mercedes-Benz dealership - here are the biggest differences between the two

The first thing I noticed was the store's minimalist design philosophy. Like Tesla's cars, the store seemed to emphasize the removal of non-essential visual information.

The first thing I noticed was the store

Because Tesla sells its vehicles directly to customers instead of using independent dealerships, the company has more control over its stores and the way they present the brand to consumers than other automakers do.

Because Tesla sells its vehicles directly to customers instead of using independent dealerships, the company has more control over its stores and the way they present the brand to consumers than other automakers do.

The aesthetic alignment between the store and its products reminded me of an Apple store and highlighted the fact that the store is selling Tesla as a brand as much as its cars and energy products.

The aesthetic alignment between the store and its products reminded me of an Apple store and highlighted the fact that the store is selling Tesla as a brand as much as its cars and energy products.

When I first walked in, I was approached by a friendly and outgoing Tesla employee. Her enthusiasm didn't wane when she learned that I wasn't in the market for a car.

When I first walked in, I was approached by a friendly and outgoing Tesla employee. Her enthusiasm didn

She explained Tesla's business model, vehicles, and energy business clearly and concisely.

She explained Tesla

She and her colleagues reminded me of a hybrid between Apple employees and traditional car salespeople, combining the former's approachability with the latter's extraversion and persistence.

She and her colleagues reminded me of a hybrid between Apple employees and traditional car salespeople, combining the former

The first employee I spoke with was eager to strike a conversation about Tesla at a moment's notice in a style that blended tech evangelism and product-oriented selling.

The first employee I spoke with was eager to strike a conversation about Tesla at a moment

While the Tesla store doesn't have any cars on the lot for those who want to drive home with one, there are cars available for a test drive.

While the Tesla store doesn

You can evaluate your options through the store's digital "design studio."

You can evaluate your options through the store

And if you'd like to buy a Tesla vehicle, an employee can guide you through the process at one of the store's computers.

And if you

Overall, the store reinforced Tesla's aesthetic identity and showed how the convergence of the auto and tech industries might influence the way cars are sold.

Overall, the store reinforced Tesla

Even the barista's station is clean and stylish.

Even the barista

I went to the Mercedes-Benz dealership in Hell's Kitchen next.

I went to the Mercedes-Benz dealership in Hell

Immediately, it resembles a more traditional dealership.

Immediately, it resembles a more traditional dealership.

There are more cars on display (which, of course, is a function of the fact that Mercedes-Benz sells far more models than Tesla).

There are more cars on display (which, of course, is a function of the fact that Mercedes-Benz sells far more models than Tesla).

Though the brand sets some of its more high-end models, like this GT C Roadster, apart from the other cars.

Though the brand sets some of its more high-end models, like this GT C Roadster, apart from the other cars.

Visitors can use this installation to examine digital versions of the brand's vehicles and read slides about the brand's history.

Visitors can use this installation to examine digital versions of the brand

Open-air desks are arranged throughout the dealership and separated by rows of cars.

Open-air desks are arranged throughout the dealership and separated by rows of cars.

The lounge area also resembles that of a traditional dealership.

The lounge area also resembles that of a traditional dealership.

On the lower floor, a shop sells Mercedes-Benz branded merchandise.

On the lower floor, a shop sells Mercedes-Benz branded merchandise.

In contrast to my time at the Tesla store, I wasn't asked if I needed help for over ten minutes. Once I replied that I didn't, I wasn't approached for the rest of my time in the dealership.

In contrast to my time at the Tesla store, I wasn

That wasn't a bad thing, since nothing about my activity indicated I wanted to buy a car or needed assistance, but it did reveal a key difference between the two brand's sales philosophies.

That wasn

When it comes to marketing, Mercedes-Benz can rely more on traditional advertising (which Tesla doesn't use) and a reputation built over nearly a century. If you're coming to a Mercedes-Benz dealership, you're likely already familiar with the brand.

When it comes to marketing, Mercedes-Benz can rely more on traditional advertising (which Tesla doesn

And unlike Tesla, Mercedes-Benz doesn't run an energy business on the side, so the brand has less of a need to sell its vision to people who aren't interested in buying its cars.

And unlike Tesla, Mercedes-Benz doesn

The brand's age and the auto industry's reliance on physical retail makes it less necessary for Mercedes-Benz to adopt innovative retail models. It will be interesting to see if that holds true in the coming decades as the auto industry shifts toward electric and self-driving vehicles.

The brand

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