scorecardBest Buy isn't the only store that punishes shoppers for too many returns - these are all the companies that are tracking everything you return
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Best Buy isn't the only store that punishes shoppers for too many returns - these are all the companies that are tracking everything you return

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Best Buy isn't the only store that punishes shoppers for too many returns - these are all the companies that are tracking everything you return

CVS Pharmacy

CVS Pharmacy

CVS said it partnered with The Retail Equation (or TRE) last year.

"TRE's return management services are utilized by several major retailers representing more than 34,000 retail locations in the US," CVS said. "Since implementing TRE’s solution last year, approximately .003% (or one-third of 1%) of returns have been declined at our stores."

A customer whose return has been declined can dispute the decision through TRE, which will then initiate a review process with CVS, the company added.

Sephora

Sephora

Sephora said it uses The Retail Equation, but only cracks down on customers with "excessive returns."

"We make every effort to accommodate returns, but a small fraction of customers take advantage of our policy, in many cases returning more than twice as much merchandise as they purchase," the company said. "This limits product selection and unfairly impacts other clients. When we identify excessive return patterns, we notify those customers that we may limit future returns or exchanges if no proof of purchase is provided."

Dick's Sporting Goods

Dick

Customers have complained on social media about Dick's use of The Retail Equation.

JCPenney

JCPenney

JCPenney confirmed to Business Insider that it uses The Retail Equation to help prevent "fraudulent or abusive returns."

"Use of this system does not impact the vast majority of day-to-day transactions," the company said.

Victoria's Secret

Victoria

Shoppers have complained online about being banned from returning items at Victoria's Secret. The retailer did not immediately respond to a request for comment.

Toys R Us

Toys R Us

Toys R Us confirmed that it uses The Retail Equation in a tweet to a customer earlier this month.

Best Buy

Best Buy

In a statement to The Wall Street Journal, a Best Buy spokesman apologized to anyone "inappropriately affected" by the policy.

"On very rare occasions — less than one tenth of one percent of returns — we stop what we believe is a fraudulent return," Jeff Haydock said. "Fraud is a real problem in retail, but if our systems aren't as good as they can be, we apologize to anyone inappropriately affected."

*If stores that track returns are missing from this list, email hpeterson@businessinsider.com.

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