McDonald's employees share their 8 best tips for customers

Mackenzie Shelton, whose Quora bio says she's a McDonald's employee, offered a hack for getting a fresh-from-the-carton egg on your breakfast sandwich.

Request a "round egg," she said. "It's the best egg we have (and definitely real!)."

The website Serious Eats confirmed that the request could swap out "your folded egg patty with a real egg, free of charge."

Chuck Chan, who says he worked at McDonald's, wrote on Quora that you'd get the same type of egg used in McMuffins.

"If you're going to order 100 nuggets or biscuits, call ahead," a crew member from Georgia told Business Insider. "Nuggets have an eight minute cook time, and biscuits can be quite a wait in the oven."

A popular myth circulating on the internet is that you can snag fresh fries by asking for fries with no salt.

"Buddy, there's a 90% chance that you read some 'life hack' on Reddit, or Imgur, or what have you, that says to get fresh fries just ask for no salt," a person who says they were a McDonald's employee wrote on Reddit. "Do you realize you can just ASK us for 'fresh,' and we're more likely to give them to you, right?"

Another Reddit user responded: "I understand that some people genuinely have to limit their salt intake as much as possible (McDonald's isn't really the best place to practice that sort of diet, but hey, not my life) but for me, at least, it's easy to tell who genuinely needs it salt free and who's just trying to get the freshest fries they can."

Chuck Chan wrote on Quora that while it's true that asking for fries with no salt will get you fresh fries, preparing the order is a nuisance.

"The fry person will need to wipe down the station, the fry scoop, and clear the area for the new batch to keep salt from contaminating the new batch," Chan said. "The fry person might not even fill up your container as full due to this fuss. And if any fries fall out of the bag/container, they won't put more in because the rest of the fries may have already been salted."

He recommended instead just asking for fresh fries.

In fact, while you're at it, one former McDonald's general manager recommended just asking the crew to "drop your food fresh."

"It will take about three minutes, but it's well worth the wait," the former manager told Business Insider.

A crew member from New York specifically advised always asking for fresh Filet-O-Fish and chicken sandwiches "if you have enough time."

"Know what you want to order," a former crew member from Pennsylvania told Business Insider, adding that customers who come in prepared make things "easier" for crew members.

But it's not enough to just know what you want to eat — especially at the drive-thru.

"Have your money ready," a crew member from Georgia told Business Insider. "Don't drive up and then start digging around for money. Have it in your hand when you get to the window."

And, if the restaurant you're visiting can't accommodate your order, don't take it out on the people who work there.

"If we tell you we don't have something or no longer carry it, don't get mad at us," a crew member from Pennsylvania told Business Insider. "We only work here. Write to corporate and complain."

Got a McDonald's coupon? Don't set your expectations too high.

"If the coupon necessitates that the item you want be made a certain way, you cannot customize it," a former Virginia-based crew member told Business Insider. "It sucks, we know it sucks, but we will be berated by our managers if we give you food that doesn't exactly correspond to your coupon."

At the same time, the crew member added that the chain is often relatively flexible when it comes to coupon expiration dates.

"Coupon expiration dates don't matter," the crew member said. "No one checks. Managers don't care when we do. Use it."

In the UK, McDonald's employees might be especially attentive at certain times of the day.

And customers can use that to their advantage.

Kamran Adnan, who said he worked for a year at McDonald's locations in London, said on Quora that 12 p.m. to 2 p.m. and 5 p.m. to 7 p.m. were called "gap-buster times," or times when mystery shoppers who get paid to rate their experience may visit a McDonald's restaurant.

"It is easy to spot a gap-buster because they always ask for a receipt so they can get their food costs reimbursed by the company employing them," Adnan wrote.

He continued: "If you ask for a receipt in that time, everyone will be immediately alert that you could be a potential gap-buster, and they'll make sure to serve you the freshest burger and fries and give you priority over everyone else."

Are you a current or former McDonald's employee with a story to share? Email acain@businessinsider.com.