10 things real-estate agents wish they could tell you - but won't

Many agents said they wish clients knew how much work they do behind the scenes.

"We don't just open doors and we wear many hats," said Spencer Cutler, a Corcoran real-estate broker based in New York City. "Yes, part of our job is to show expensive properties in Manhattan, but we're also a transaction coordinator, marketer, therapist, salesperson, telemarketer, CFO, CEO, accountant, analyst, negotiator, teacher, etc."

Claire Groome, an agent at Warburg Realty who sells homes that cost between $1 million and $20 million in New York City, said brokers do a lot of work that goes unnoticed and she wishes clients knew "how hard (yet rewarding) our jobs are. It's an expertise."

Scot Dalbery, who deals with rental properties in New York City, expressed similar sentiments.

"Especially in the era we live in now where people think everything can be done instantly and for free through a website or app, clients don't realize the amount of hours spent researching listings, calling agents, making appointments, verifying information, all while answering every text or email from the clients themselves," he told Business Insider. "... I would never want to tell a client that they are unappreciative, but at times it definitely feels that way."

Mary Hall Mayer, an agent at Warburg Realty in New York City, said she wishes she could sometimes tell her clients one harsh truth: "You have no taste which is why your property can't achieve that price."

"Don't listen to relatives, friends, Zillow or Redfin," a real-estate agent based in Washington state, who sells homes that cost an average of $400,000, told Business Insider.

Butch Haze, who specializes in homes in the $3 million to $10 million range in the San Francisco Bay Area, added that there's a big difference between top real-estate agents and part-time agents.

"If you want to use your sister-in-law or a friend because they have a license, don't do it," Haze told Business Insider. "You would be better off paying for their friendship, pay them $10,000 because you love them rather than risk the money you would be leaving on the table by using someone without the knowledge and experience of the very best. There is a reason most top agents are top agents."

Adam Feinberg, an agent at Anchor NYC who sells homes with an average price of $725,000, said he wishes clients understood they will often miss amazing opportunities if they're not ready to increase their budget early in the search.

"Most of my clients wind up increasing their budget by 50% or more," he said.

"Homeownership isn't for everyone," David Tortolini, a realtor at Keller Williams in Virginia, told Business Insider. "Unless you can afford to take care of large problems when they arise, you probably shouldn't own a home."

Noemi Bitterman, an agent at Warburg Realty who sells homes in Manhattan and Brooklyn, told Business Insider she wishes she could tell clients that their furniture "won't showcase their property nicely" and they need to properly stage their home if they want to get top dollar for it.

"It has been proven over and over again that staging a property gets it sold faster and at a premium price," Bitterman said. "Sellers have a hard time accepting that their home needs an alternate look to get maximum results."

Greg Cooper, a broker at Kuper Sotheby's International Realty in Austin, Texas, told Business Insider he doesn't keep much from his clients, but that "maybe they would be shocked to know just how many people we actually work with at the same time."

Cooper sells both residential and commercial real estate in the $300,000 to $8,000,000 range.

"We hesitate to tell our clients that we are going away on vacation or that we're taking the weekend off to spend time with our families," said Smitha Ramchandani, a broker-associate at SR Real Estate Group at Prominent Properties Sotheby's International Realty who sells homes in New Jersey and California.

Robin Kencel of The Robin Kencel Group at Compass in Connecticut, who sells homes between $500,000 and $28 million, wishes she could tell clients that hurdles and disappointments are part of the the selling and buying process.

"'It will all work out,'" she said. "Whether a buyer or seller, things come up during the process at every stage that can be overwhelming, disappointing, confusing, or just plain annoying. I try to be both a problem solver and a positive energy infuser into the transaction."

Robin Kencel of The Robin Kencel Group at Compass in Connecticut, who sells homes between $500,000 and $28 million, wishes she could tell clients that hurdles and disappointments are part of the the selling and buying process.

"'It will all work out,'" she said. "Whether a buyer or seller, things come up during the process at every stage that can be overwhelming, disappointing, confusing, or just plain annoying. I try to be both a problem solver and a positive energy infuser into the transaction."