McDonald's shoots down fears it is planning to replace cashiers with kiosks
Aug 7, 2015, 01:55 IST
The kiosks could, however, allow operators to move some workers away from cash registers and into the kitchen to help speed up customer service.
That could provide a major boost to franchisees who say they are understaffed and unable to handle busy meal traffic.
"Our competitors have six to eight people to run close to the same volume that we need 20 to 25 people for," one franchisee wrote in response to Kalinowski's survey.
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